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Mercure Nagano Matsushiro Resort & Spa

4.0 star property

Photo gallery for Mercure Nagano Matsushiro Resort & Spa

Sauna, hot tub, hot springs/mineral springs
Lobby
Lobby
Classic Room, Japanese style, 4 Futon beds, Mountain view
Classic Room, Japanese style, 4 Futon beds, Mountain view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • All-inclusive
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Matsushiro Castle
    ‪12 min walk‬
  • Nagano Olympic Stadium
    ‪6 min drive‬
  • Zenko-ji Temple
    ‪11 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • Sleeps 5
  • 3 Twin Beds

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons

View all photos for Classic Room, Multiple Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Single Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

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Front of property - evening/night

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  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
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The price is NZ$166
for 1 room
includes taxes & fees
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Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 176 out of 406 reviews
Rating 8 - Good. 133 out of 406 reviews
Rating 6 - Okay. 58 out of 406 reviews
Rating 4 - Poor. 24 out of 406 reviews
Rating 2 - Terrible. 15 out of 406 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kazumasa

Stayed 1 night in Dec 2024

8/10 Good

Hafida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was good, but the check-in took long despite 5 people available, but doing things super slow.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you get the right package l, everyhting in inclusive!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
加湿器をお借りしたかったです。 （室内にありました？依頼もしませんでしたが。） 仕事柄気になったこと 蛇口やシャワーのパッキンを交換した方が良いです。 水がチョロチョロもったいないです。 清掃スタッフさんの清掃時の目視で十分確認できると思います。
Stayed 1 night in Dec 2024

10/10 Excellent

katsuhiko

Stayed 1 night in Dec 2024

6/10 Okay

Nancy

Travelled with family
The facility is very dated. Staff is friendly and helpful. It is not close to the train station.
Stayed 1 night in Dec 2024

10/10 Excellent

Rustam

Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff were extremely helpful and the free lounge twice a day was a real bonus
Stayed 3 nights in Dec 2024

6/10 Okay

Wai Kheong Mercury

Travelled with family
Liked: Cleanliness, property conditions & facilities
check in 4 people, 3 sets of amenities. everything need to request. very unlike of a 4 star hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Akira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James, Safety Harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large room with nice furnishings. Excellent dining area with views and space.
Stayed 1 night in Dec 2024

10/10 Excellent

Nina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hot water cold Water tub system . Nice pillow and view
Stayed 3 nights in Nov 2024

10/10 Excellent

Choun Min

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Jarrod

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was amazing. The onsen was nice. Our expierence was very streamlined, but lacked the charm of smaller onsen.
Stayed 1 night in Nov 2024

6/10 Okay

sunil

Location too far from city. Property is old and needs updating
Stayed 1 night in Nov 2024

4/10 Poor

Shlomi Shlomo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel is a bit old and rooms are dated. Breakfast system is terrible; you need to pick a time to go to breakfast, but if you arrive to the hotel late, all early schedules for the breakfast are already taken…! There is no first-come, first-serve system, which is really annoying!!!
Stayed 2 nights in Nov 2024

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I feel that people should know that every thing in this property is outdated and depressing. Looks like the rooms have not been updated since the 80 s . The furniture, the drapes, the cart are so old , the bathrooms are very outdated and small even the lighting in the room is bad. It is not convenient as 30 minutes from They train and the city . The food at the restaurant is plenty full and the quality average. I gave it 2 stars as we had a very nice concierge Also you should know that at the end you will be charged extra for a spa tax no matter if you used it or not. There are plenty of nice hotels for that price in Japan , very disappointed by this one
Stayed 2 nights in Nov 2024

8/10 Good

Stasia

Liked: Staff & service, room comfort
Spacious room, comfortable bed, service is ok. Breakfast spread was great. Free parking available. Do take note that hotel charges ¥900 per room for bathing tax, apparently for usage of public bath (onsen), even though we did not use it at all during our 3 nights stay. Hotel staff explained that this bathing tax will be charged regardless of usage. This is not logic, in my point of view. Mecure management (being a big hotel chain) should look into a managing system to only charge this tax for rooms that used the public bath.
Stayed 3 nights in Oct 2024

8/10 Good

Kok Sheng

Travelled with family
Liked: Cleanliness, staff & service
The room are big but its a bit dated design.
Stayed 1 night in Oct 2024

4/10 Poor

Wolff

Liked: Cleanliness
Disliked: Staff & service, amenities
Our hotel was a half hour bus ride from Nagano station but the hotel runs a courtesy bus so was glad we inquired at information center at Nagano station. The hotel is dated and could do with updating but the room was spacious and the mattress ( we chose a traditional mattress on the floor) was v comfortable. The onsen was a good experience too. We had a 2 night stay and told at check in that THE MEALS were provided .At the same time given a sheet with the meal times. It was not till half-way during our meal on our second night that a waiter came to ask us to sign for the meals at $80 cad/head. An extra 480$ for the 2nights. What was v upsetting was if we were told at our 1st night, we certainly would not have dined there the 2nd and the person n who checked us in would not come to at least speak to me to try to clarify the situation.He avoided eye contact too. This marred the experience and made me feel that I was forced into a corner. If he said your breakfast is included or someone had i formed us while lining up for the evening meal that this was extra, then I feel that would have been av different experience- at least we could choose
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs lots of updates. Excellent staff.
Excellent staff can’t make up for elderly property. Far from station and you will need to order taxis to and from as the buses and hotel shuttle don’t run often. Non-smoking in name but still lingering smoke smell as nothing has been updated since the rooms were smoking. There was mildew on the shower curtains and central AC so you are unable to adjust the temperature in the room. It was very warm on the top floors.
Stayed 3 nights in Oct 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Yulita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Michio

Travelled with family
Liked: Cleanliness
朝食の順番待ち
７時前に椅子に座って待っていたが、席を案内する列は別の場所であり、かなり抜かされ割り込まれ不愉快だった。 順番札などがあればスムーズにいったはずです。
Stayed 1 night in Oct 2024

10/10 Excellent

Wylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room. Very quiet. Great place.
Stayed 7 nights in Oct 2024