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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

2.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Check-in/check-out kiosk
Indoor pool
Suite, 1 King Bed, Jetted Tub
Exterior
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St. Jacobs Outlets
    ‪2 min walk‬
  • St. Jacobs Country Playhouse
    ‪3 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds, Accessible Bathtub

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds

Suite, Multiple Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible Bathtub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Pool
Breakfast included
Pet-friendly
Parking included
4.4 out of 5, Excellent, (1004)
The price is NZ$191
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About the area

Township of Woolwich

A stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel places you in the heart of Township of Woolwich, steps from St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. .This hotel is 0.2 mi (0.3 km) from St. Jacobs Country Playhouse and 0.4 mi (0.6 km) from St Jacobs Farmers Market.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk
  • St. Jacobs Outlets - 2 min walk
  • St Jacobs Farmers Market - 7 min walk
  • Conestoga Mall - 5 min drive
  • University of Waterloo - 5 min drive

Getting around

  • Kitchener Station - 11 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 21 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Subway - ‬5 min drive
  • ‪Tim Hortons - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Suburban hotel with free breakfast and a fitness center
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 103 individually decorated guestrooms, featuring refrigerators and LED televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel. A complimentary buffet breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Township of Woolwich? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space (1200 square feet)
  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1117 reviews" "
Rating 8 - Good. 324 out of 1117 reviews" "
Rating 6 - Okay. 130 out of 1117 reviews" "
Rating 4 - Poor. 48 out of 1117 reviews" "
Rating 2 - Terrible. 40 out of 1117 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Celina

Disliked: Cleanliness
Dusty !all. Curtain and window area full of dust and mold .my 4 year old son had dust allergy and has to taken to emergency .Terrible experience house keeping or who ever incharge they are not taking care. Carpets curtain air condition vents all look dusty moldy. Never going to book again !
Stayed 1 night in Oct 2024

10/10 Excellent

Amanda

Stayed 1 night in Oct 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Joshua

Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
Very average overall hotel that is showing its age. Rust is obvious on towel holders in the bathrooms and finishes, room HVAC system and walls are showing their age. Pool was heated and warm, but fairly shallow. Lots of rust forming on exposed metal bars/objects in the pool area. Wasn't dirty per say, but the place wasn't sparkling either. It was fine for a one night stay in town, can't say this place is winning any awards for cleanliness or nice amenities in my book. Breakfast was free and was OK. By the time we got to eating around 845, most of the offerings with cold and dry. Best to get up earlier I suppose
Stayed 1 night in Oct 2024

8/10 Good

Dave

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Cornelis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much and the breakfast was very good and I would come again. Thank you
Stayed 1 night in Oct 2024

10/10 Excellent

Joanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was surprised that the room was much bigger than expected. Very comfortable.
Stayed 2 nights in Oct 2024

6/10 Okay

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It seems contradictory to rate the cleanliness this high when the condition of the furniture and carpets is deplorable - stained, worn, and sagging, but once the shock of its sorry state wore off, it was apparent everything is cleaned well. Its just waaaaay beyond needing a refresh. Staff were terrific and the rooms comfortable. Beds A1. Mention was made of hockey teams ravaging the place - there are even signs in the elevators warning of damage and assiciated fines. It was a disappointmwnt to take my mom here on a getaway only to see the shabbiness of the place. She couldnt help but noice it as well. Do better Holiday Inn Express.
Stayed 1 night in Oct 2024

4/10 Poor

Gary

Travelled with partner
Liked: Staff & service, property conditions & facilities
We were not advised until check in that an additional $200.00 would be charged to my credit card, I had budgeted enough to cover the reservation, why is this not shown on yours or there’s web page. Luckily my friend could cover this, damages fee, refunded on check out. Will not be staying with them again.
Stayed 1 night in Oct 2024

8/10 Good

Annemie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel and its facilities. Free parking and daily continental breakfast are nice perks. Only complaint I had was the toilets being much too low to the floor. OK for children, not so great for mature adults.
Stayed 2 nights in Oct 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the Market and St. Jacobs Theatre. Had dinner at Jacks which was just next door to the hotel and food was very good.
Stayed 1 night in Oct 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2024

8/10 Good

MICHAEL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
property was OK for our 1 night stay, convenienet to the market
Stayed 1 night in Oct 2024

10/10 Excellent

Tari

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. I definitely recommend if you need a place to stay in the area.
Stayed 1 night in Oct 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room with breakfast included. Plenty of free parking.
Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Stayed 1 night in Sep 2024

8/10 Good

Mickey

Stayed 1 night in Sep 2024

10/10 Excellent

jae yoon

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Maxine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Oct 2024

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great location. Nice staff. At check in it is important especially for solo travelers for the desk staff to NOT announce out loud the guest’s room number.
Stayed 1 night in Sep 2024

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Am still waiting for my deposit not be returned after 5 days.
Stayed 1 night in Sep 2024

10/10 Excellent

Myron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024