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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Check-in/check-out kiosk
Exterior
Suite, 1 King Bed, Jetted Tub
Point of interest
Room amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St Jacobs Farmers Market
    ‪6 min walk‬
  • University of Waterloo
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Standard Room, 2 Queen Beds, Accessible Bathtub

Standard Room, 2 Queen Beds, Accessible Bathtub

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Designer toiletries, hair dryer, towels, soap

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Designer toiletries, hair dryer, towels, soap

Suite, Multiple Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Staybridge Suites Waterloo - St. Jacobs Area by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Kids pool
4.4 out of 5, Excellent, (641)
The price is NZ$244
for 1 room
includes taxes & fees
7 May - 8 May
Staybridge Suites Waterloo - St. Jacobs Area by IHG

About the area

Township of Woolwich

With a stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG, you'll be centrally located in Township of Woolwich, a 1-minute drive from St Jacobs Farmers Market and 6 minutes from University of Waterloo. .This hotel is 0.1 mi (0.1 km) from St. Jacobs Outlets and 0.1 mi (0.2 km) from St. Jacobs Market District Visitor Information Centre.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.2 km
  • St Jacobs Farmers Market - 6 min walk - 0.6 km
  • Conestoga Mall - 5 min drive - 3.4 km
  • University of Waterloo - 6 min drive - 4.1 km
  • Wilfrid Laurier University - 7 min drive - 5.0 km

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Tim Hortons - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tim Hortons - ‬20 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Suburban hotel with free breakfast and a fitness center
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 103 individually decorated guestrooms, featuring refrigerators and LED televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. A complimentary buffet breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Township of Woolwich? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 585 out of 1143 reviews
Rating 8 - Good. 331 out of 1143 reviews
Rating 6 - Okay. 131 out of 1143 reviews
Rating 4 - Poor. 51 out of 1143 reviews
Rating 2 - Terrible. 45 out of 1143 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Wilma

Liked: Cleanliness
Stayed 3 nights in Jan 2025

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a fun experience!

The hotel was undergoing renovation- which was fine. Our room had been completed and we were first to stay in it. What was not fine was going to front desk to indicate that there was no plug in our jacuzzi tub as well as ?grout in the jets, some crumbled like gravel into tub and some we could not get off. They sent maintenance and housekeeping to install plug and clean it. So they both come to assess - then return a bit later (maintenance within minutes and housekeeping in 20mins. So for an hour - we sat uncomfortable in our space while they did their thing (note that housekeeper knocked then let herself in! What if I was changing?). We didn’t have much time to have jacuzzi but went to do so. Plug was not holding water. I go to front desk again. Maintenance comes back and says - I’ll get a new plug. It’s now 6:30pm - we have to leave at 7:30 for dinner reservations with friends. I note on way out that we still have no plug - nor have we heard from anyone. Get back 10:30pm - still nothing. I use a facecloth to try to plug it and then find that the taps are leaking bad - spilling water onto floor! I will also note that the tiles (although looked clean as they are white) were covered in drywall dust or something - discovered as we leaned over tub. After everything they offered us 50% off to stay 2nd night. So $600 for a 1 night experience….they moved our room and we found a bug in morning on jacuzzi that was not there before - phone said it was a flea!!!!
The grout crumble from jacuzzi jet
Grout crumble from jacuzzi jet
Grout we couldn’t pry off
?drywall dust from tiles in front of jacuzzi. Big back wall was covered as well coating your hand
Stayed 1 night in Jan 2025

6/10 Okay

aprile la

Travelled with family
Liked: Staff & service
There was no shampoo in the holder but didnt know this till already in. They lock the holder so i couldnt even try to add some water to get something out of it.
Stayed 1 night in Jan 2025

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good breakfast but blinds in our room didn't work so we couldn't cover our windows and maintenance could not fix
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Everything is Good and the Staff is Amazing!!
Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was great lots of room for a family of 5.
Stayed 1 night in Jan 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great. The room wasn't the cleanest. Lots of stains and dust. I do believe they are doing renovation. Maybe after the upgrades it will be nicer.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable and clean. Staff was really nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Steve

Stayed 1 night in Dec 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Year 2025

Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Jacinto, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Elora Mills and Gorge 28 kms, St Jacobs Farmers Market, Restaurants etc
Stayed 1 night in Dec 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet, clean, helpful staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again

Freindly staff and great location
Stayed 1 night in Dec 2024

8/10 Good

Howard

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

chuck

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area was clean and well stocked. Toilet was real loud when flushed.
Stayed 1 night in Dec 2024

8/10 Good

Michelle

Stayed 2 nights in Dec 2024

8/10 Good

Gavin-al

Travelled with partner
Liked: Cleanliness, staff & service
My partner and I had a good (3.5/5) stay at this hotel: PROS - Plenty of Parking - Professional Staff - Very clean suite CONS - Elevator on the (right) not functioning correctly. - The pool was unavailable on the day of our stay due to maintenance. - Included breakfast was ok. Good variety of options but the quality, taste, & temperature can be better.
Stayed 1 night in Dec 2024

6/10 Okay

Kimberley

Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Liked: Staff & service, property conditions & facilities
Friendly staff. Was a stain on the pull out mattress. Otherwise great room.
Stayed 1 night in Dec 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Cory

Stayed 3 nights in Nov 2024