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Neptune Pwani Beach Resort & Spa Zanzibar

4.0 star property

Photo gallery for Neptune Pwani Beach Resort & Spa Zanzibar

2 outdoor pools
6 restaurants, breakfast, lunch, dinner served; international cuisine
On the beach, sun-loungers, beach umbrellas, 2 beach bars
Beach Front Suite
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Gym
  • Pool
  • Spa
  • 24/7 front desk

Explore the area

Map
Pawni Mchangani, Kiwengwa
  • Mapenzi Beach
    ‪15 min walk‬
  • Kiwengwa Pongwe Forest
    ‪16 min walk‬
  • Pwani Mchangani Beach
    ‪4 min drive‬
  • Zanzibar (ZNZ-Zanzibar Intl.)
    ‪74 min drive‬

Room options

View all photos for Deluxe Beachfront Room

Minibar, in-room safe, blackout curtains, free cots/infant beds

Deluxe Beachfront Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Beach Front Suite

Beach Front Suite

Beach Front Suite

  • 100 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Beach Side Room

Deluxe Beach Side Room | Beach/ocean view

Deluxe Beach Side Room

  • 55 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Garden View Room

Minibar, in-room safe, blackout curtains, free cots/infant beds

Deluxe Garden View Room

  • 55 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Garden Room Partial Ocean View

Minibar, in-room safe, blackout curtains, free cots/infant beds

Deluxe Garden Room Partial Ocean View

  • 55 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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  • All-inclusive
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The price is NZ$1,008
for 1 room
includes taxes & fees
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About the area

Kiwengwa

With a stay at Neptune Pwani Beach Resort & Spa Zanzibar in Kiwengwa, you'll be on the beach, within a 10-minute drive of Kiwengwa Beach and Pwani Mchangani Beach. .This all-inclusive hotel is 17.8 mi (28.7 km) from Nungwi Beach and 17.5 mi (28.1 km) from Kendwa Beach.

What's nearby

  • Mapenzi Beach - 15 min walk
  • Pwani Mchangani Beach - 4 min drive
  • Kiwengwa Beach - 8 min drive
  • Muyuni Beach - 10 min drive
  • Kigomani Beach - 16 min drive

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 74 min drive

Restaurants

  • ‪Spice Restaurant - ‬5 min drive
  • ‪Restaurant - ‬14 min walk
  • ‪Andiamo - ‬10 min walk
  • ‪Snack Restaurant Ngalawa - ‬18 min walk
  • ‪The Green & Grill - ‬11 min walk

About this property

Neptune Pwani Beach Resort & Spa Zanzibar

Beachfront, with full-service spa
Neptune Pwani Beach Resort & Spa Zanzibar offers 150 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Kiwengwa hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam.
Make yourself at home in one of the 150 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Pwani, one of the hotel's many dining establishments, which include 6 restaurants and a coffee shop/cafe. When you are in need of a refreshing drink, visit the poolside bar or one of 2 bars/lounges, or 2 beach bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Pwani - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Namaste - This beachfront theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Gusti - This beach theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Narai Thai - This theme restaurant specializes in Thai cuisine and is located by the pool. Reservations are required. Open daily.
Samaki - This fine-dining restaurant specializes in seafood. Reservations are required. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 2 bars/lounges, 1 swim-up bar and 1 poolside bar

Restaurants on site

  • Pwani
  • Namaste
  • Gusti
  • Narai Thai
  • Samaki

Things to do

  • 2 outdoor pools
  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Playground
  • Sauna

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Turkish bath/hammam

Accessibility

  • This property does not have any lifts

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 235

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Neptune Pwani
Neptune Pwani Beach
Neptune Pwani Beach All Inclusive
Neptune Pwani Beach All Inclusive Kiwengwa
Neptune Pwani Beach Resort All Inclusive
Neptune Pwani Beach Resort All Inclusive Kiwengwa
Pwani Neptune
Neptune Pwani Beach Resort Spa All Inclusive
Neptune Pwani & Spa Zanzibar
Neptune Pwani Beach Resort Spa
Neptune Pwani Beach Resort Spa All Inclusive
Neptune Pwani Beach Resort & Spa Zanzibar Hotel
Neptune Pwani Beach Resort & Spa Zanzibar Kiwengwa
Neptune Pwani Beach Resort Spa Zanzibar All Inclusive
Neptune Pwani Beach Resort & Spa Zanzibar Hotel Kiwengwa

Neptune Pwani Beach Resort & Spa Zanzibar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 52 reviews
Rating 8 - Good. 15 out of 52 reviews
Rating 6 - Okay. 4 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 1 out of 52 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Alice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good birthday party there the only thing I didn’t like is people smoking in common areas some guests are not smokers the resort needs to find a designated area for smoking
Stayed 4 nights in Oct 2024

6/10 Okay

Maira

Travelled with group
The property was great , the staff was great however my stay was not pleasant due to beach vendors harassing tourist at all times I couldn’t go swim in ocean because they wouldn’t leave me alone, and even after I told them I was not interested in anything from them they proceeded to disrespect me and say rude things. Because of this I will only return to Zanzibar if the hotel has a private beach because the harassment from the local vendors and the so called “ Masai” people is wayyyyy too much, I couldn’t even enjoy laying on the beach , they would constantly try to talk to me , it was very uncomfortable to even be near the water.
Stayed 4 nights in Jul 2023

10/10 Excellent

suhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place, very kind service
Stayed 4 nights in Oct 2022

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Apr 2022

4/10 Poor

Steve

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2021

10/10 Excellent

Romal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The beach was gorgeous. I know a lot of people said you couldn’t swim for some reason but I had no problem at all. There were some seaweed/grassy patches but you could easily avoid them and just be in the white powdered sand. The facilities were clean and unique. I loved all the wood. The cleaning ladies were very friendly and cleaned the room daily and also did a turn down service in the evening where they sprayed for mosquitos. I don’t think I saw one mosquito the whole time I was there! The pool was beautiful! Service is a tad slow but it’s vacation so we were not in a rush for anything. You could always go to the bar or swim up to the bar to get a drink if you couldn’t wait for a server to come around. The property was well maintained with beautiful flowers and landscaping. The food was good. I wasn’t blown away by any of it but I also didn’t have a bad experience at all. Just overall good food. We tried the Italian and the Indian specialty restaurants which were all inclusive and they were good. The Indian was the best. The main restaurant buffet was decent. We did not try the Thai restaurant (which was also in the all-inclusive package) and we did not try the seafood restaurant which was NOT in the all-inclusive. Overall it was a very pleasant experience and I would go back if the opportunity arises.
Stayed 3 nights in Dec 2019

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Helen, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful experience staying at the Neptune Pwani Resort & Spa. The food was excellent, especially on African Night. The staff are professional yet very friendly making every effort to help make my stay as comfortable as possible. That was important to me since I was traveling as a single woman. The purpose of this trip was to celebrate my 70th birthday. The restaurant staff surprised me with a Birthday Cake, Swahili style birthday song and dancing. It was fantastic!! The spa was relaxing yet energizing and nightly entertainment was enjoyable also.
Stayed 5 nights in Jun 2018

10/10 Excellent

chacea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent vacation!
Service and food were excellent. The pools amazingly clean and beautifully designed. Our rooms were beautiful.
Stayed 4 nights in Dec 2017

8/10 Good

MJP, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel n a good location with excellent beach
Thoroughly enjoyed our stay. It is one of the best all inclusive hotels we have stayed in.
Stayed 5 nights in Aug 2017

10/10 Excellent

Raed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel doesn't let u spend lot of money
The hotel has a great security which makes u feel safe , the workers were very nice and the best thing that's everything was freee , the snack bar, lunch, dinner , Thai restroom etc. at dinner time it had great shows
Stayed 8 nights in Jun 2017

10/10 Excellent

Shari, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
6 nights 7 days, very relaxing birthday vacation. Great food variety on site (Thai, Italian, Indian, Seafood & main restaurant). Food was superb especially the Indian. Staff was polite & attentive, two thumbs up
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
32 Birthday Vacation
I am so happy and satisfied with my recent stay at Neptune Pwani. I celebrated my 32nd birthday there in hopes of having a relaxing, quiet, and culturally filled birthday. The staff not only went above and beyond by singing and dancing with me and to me for my birthday but the entire staff on the resort were very accommodating, polite and present to my needs. The front desk hostess assisted with excursion recommendations so that I could get a full feel of the culture in Zanzibar and that is exactly what I got! I plan on 100% coming back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the beach
Great place, very friendly. Food usually excellent, occasionally only good.

8/10 Good

Claire , UK

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay, more like a 4 star
Our room was nice and spacious. It smelt a little musty and the bedding was bobbly which was a little uncomfortable. Lovely pool and beach area. Good drinks service throughout the day. The only staff that let the hotel down were the reception staff. They weren't very friendly and didn't seem to want to help very much if you had a problem or a question. The complete opposite of all the other staff and cleaners etc. Italian restaurant was lovely. Overall, we had a nice trip. I would however say that this hotel is a good four staff rather than five.

6/10 Okay

Howe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible service! Avoid at all cost
The property was great and we had a good time however when we were ready to check out they asked us to pay for the additional night we added despite paying it well in advance. They were disorganized, inefficient and lacked professionalism in dealing with the issue. They would not let us leave making us late for our flight and told our driver to not get in the car. It took them 30min to go through their banking records to realize we did actually pay them. They did not apologize for their error and was very rude to our family.

8/10 Good

kasam, kalamazoo, Mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Nice and clean. I enjoyed my stay. very beautiful place

10/10 Excellent

KB, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
I am not in the habit of writing personal messages for travel (business or pleasure) that I undertake but in this case I am willing to make an exception. I travelled with my family of 4 to Zanzibar staying at the Neptune resort from July 10 – 23 this year. We encountered some problems in the first few days, specifically, with the hot water provision and so I raised my concerns. We spoke to the General Manager about our concerns. His sense of duty and care towards guests was immediately apparent and he proceeded to resolve matters resulting not only in our complete satisfaction but, in fact, exceeding our expectations of customer service for any top hotel internationally. I am sure his example is one of the primary reasons why the service and pleasantness of the staff generally at the resort is so fantastic.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, grounds and beach!
I went to this hotel mainly for the beautiful beaches but was also so impressed with the super well maintained resort grounds and spectacular rooms. The flowers and vegetation were so well looked after and the rooms were very clean and very nicely decorated. The balcony I had was huge with great views. My one complaint would be that the music played at the beach bar was terrible and played the same songs over and over again. It reminded me of bad elevator music. Otherwise I loved the resort and the beach was amazing! Security was nice to have on the beach too. I was less hounded on this beach compared to other beaches on the island. I will try to return later this year!

10/10 Excellent

Blanche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lizl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Time at Neptune
The hotel staff are incredibly friendly - nothing is too much effort for them. I think the cocktails on all-inclusive need a bit of work - don't know if they water it down a bit. Some of the evening entertainment wasn't very lively - could create a better island holiday vibe with this and the acrobats they used for one night during our stay was amazing.

8/10 Good

John, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and service
Overall friendly and helpful staff, with a good variety of dining options and a good spa. There are a variety of restaurants you can dine at in addition to the main restaurant. The Thai restaurant offered a unique sticky rice pudding - without rice :) Organised activities such a snorkeling and diving from the hotel were very expensive, in the end we went elsewhere to do these things.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beautiful. The staff was perfectly attentive and quick with a drink. The food was delicious. Wouldn't have changed a thing besides wanting to stay longer.