With a stay at Tru by Hilton Knoxville West Turkey Creek in Farragut (Knoxville West), you'll be within a 15-minute drive of Turkey Creek Shopping Center and University of Tennessee. .This hotel is 0.7 mi (1.1 km) from Tennova Hospitalist Group and 3 mi (4.8 km) from Fort Loudoun Lake.
What's nearby
Tennova Hospitalist Group - 12 min walk - 1.1 km
Turkey Creek Shopping Center - 17 min walk - 1.4 km
Pellissippi State Community College - 7 min drive - 7.3 km
West Town Mall - 7 min drive - 10.5 km
University of Tennessee - 14 min drive - 21.6 km
Getting around
McGhee Tyson Airport (TYS) - 18 min drive
Restaurants
Chick-fil-A - 3 min drive
McDonald's - 2 min walk
Sonic Drive-In - 16 min walk
Texas Roadhouse - 2 min drive
Starbucks - 2 min drive
About this property
Tru by Hilton Knoxville West Turkey Creek
Hotel with free breakfast, near Turkey Creek Shopping Center
Tru by Hilton Knoxville West Turkey Creek offers 80 accommodations. Flat-screen televisions come with cable channels.
Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access.
Recreational amenities at the hotel include a fitness center.
Stay in one of 80 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
A complimentary breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary breakfast is offered.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free breakfast available
Things to do
Fitness centre
Conveniences
Lift
Front-desk safe
Guest services
24-hour front desk
Luggage storage
Business services
Business centre
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Phone accessibility kit
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)
More
Designated smoking areas (fines apply)
Room amenities
Bedroom
Bed sheets
Heating
Bathroom
Bath or shower
Private bathroom
Towels
Entertainment
TV channels
Flat-screen TV
More
Desk
Policies
Check-in
Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 21
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Children and extra beds
Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Payment types
Important information
Optional extras
Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
We should mention
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
TRU Knoxville West Turkey Creek
Tru by Hilton Knoxville West Turkey Creek Hotel
Tru by Hilton Knoxville West Turkey Creek Farragut
Tru by Hilton Knoxville West Turkey Creek Hotel Farragut
Tru by Hilton Knoxville West Turkey Creek Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Wish the location had some outdoor space opposite side from the highway to enjoy the night air. Parking was a little limited, but not horrible since two hotels shared the same parking area.
Room was very small. There were limited options for setting things on surfaces, so I had to put things on the floor. There was no dresser, so I had to leave everything in my suitcase. There was no closet, just a pipe with hangers on it. The blanket on the bed was exactly the same size as the top of the mattress. This made me repeatedly try to kick the blanket over the side. When I realized that wouldn't work, I pulled the blanket over. I bumped into the bedframe, which has a sharp edge and it cut my shin. I will not be staying at Tru by Hilton again
Had booked the property via hotels.com. The property is conveniently located, good breakfast and clean. The major issue in my case was that I was double charged - once by hotels.com and the property also charged for my stay. Be careful and check your credit card statements to ensure charges are correct for the stay
The desk staff are excellent employees. Their obvious care and concern that I be compensated for the filthy shower is much appreciated. They both left notes for the manager, who never bothered to reach out to me.
Around 8 pm when we got to Knoxville but before we checked into the hotel, I get a call from the hotel staff saying that our third party booking (hotels.com) shouldn’t have told us this hotel had availability because they don’t and they don’t have a room for me. This is a day after I booked and got a confirmation. Also, I could have checked in at 3pm that day so why were they just now calling me at 8pm. Anyway, apparently there’s no manager available for me to talk to. I tell the staff member that I want to talk to management and she tells me she will “try” to get ahold of the manager and the manager will call me back. The manager does not call me back. However, the staff member calls me back and tells me the manager has worked some things out and I now have a room. Once we got into our room it was very clean and we were pleased. Interstate traffic was extremely loud and a little annoying during the night. It actually woke me up several times. We will not be staying here again due to such terrible service. Also, this was not a hotels.com issue as I’ve used them for many years and this has NEVER happened.
The staff are untrained and not able to help with any issue. I was double billed for my stay and Hilton itself can't fix the issue. The actual hotel doesn't know how to fix the issue and is unwilling to even try. There is no manager at the hotel to speak to.
Clean property/rooms and great customer service, complimentary breakfast could be improved. There is construction near the hotel, so the sign to turn into the property is not very visible and property is on a busy street so it is a little difficult to turn in and out of the hotel. There is no restaurant onsite, but you can go across the street to the Aloft hotel for food and drinks.
The first room we were assigned was missing the privacy blackout blind. We were moved to another room that was ok, but the bathroom had obviously had water damage and floor tiles were no longer secure so they wiggled as you walked. Wallpaper was also peeling in the bathroom. The deadbolt on the door to the room was difficult to lock and unlock. It seemed to be slightly out of alignment. On the positive side, both rooms were quite spacious and handicapped accessible (although we didn't ask for that). Room was clean as well.