The worst hotel that I have visited during my stay in Japan, as well as all the hotels that I have ever visited in my lifetime. The 5 star rating was very misleading. Ill be going through the issues as follows:
1. The food was awful, most of it was served cold and tasted bland. We requested warm and cooked food when they served the opposite.
2. Food servers ignored our requests out of their negligence and our server took 40 minute intervals between every serve.
3. The hotel only serves breakfast and dinner, so you are bound to go around town looking for a decent restaurant for lunch and let me tell you this, most of the restaurants are closed by lunch time.
4. The restroom was depressing, it is small and smelly.
5. The room was advertised to fit 4 people, when in reality it barely fits 2 people.
6. The walls are very thin, we woke up mid night to the sounds of motorcycles racing.
The only positive thing about this hotel is the view of Mt. Fuji, the rest is awful. The price paid does not meet the service presented.