This place is located on a very noisy street, which is the main street with trams.
When I asked to change the room, they replied to me immediately that all rooms are occupied without even check the computer. This is ridiculous, because I checked in at 1pm and asked to change the room at 1:30pm, how they know that all rooms are occupied when it was 1:30pm?
For example, the room #3 (same standard, quiet room, facing the backyard) is empty during my stay. So definitely they lied to me. I kept all the videos for the facts I stated here.