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Grand Puteri Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Puteri Hotel

Front of property
Lobby
Minibar, desk, soundproofing, iron/ironing board
Front of property
View from property

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Room service
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
PT 3981, Jalan Masjid Abidin, Bandar Kuala Terengganu, Kuala Terengganu, Terengganu, 20100
  • Zainal Abidin Mosque
    3 min walk
  • Kampung Cina
    6 min walk
  • Pasar Payang
    6 min walk
  • Kuala Terengganu (TGG-Sultan Mahmood)
    25 min drive

Room options

View all photos for Superior Double Room

Minibar, desk, soundproofing, iron/ironing board

Superior Double Room

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, desk, soundproofing, iron/ironing board

Deluxe Twin Room

  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room (with Breakfast)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Twin Room (with Breakfast)

  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room (with Breakfast)

Minibar, desk, soundproofing, iron/ironing board

Superior Double Room (with Breakfast)

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Kuala Terengganu

With a stay at Grand Puteri Hotel in Kuala Terengganu, you'll be a 3-minute walk from Zainal Abidin Mosque and 6 minutes by foot from Kampung Cina. .This hotel is 0.4 mi (0.6 km) from Pasar Payang and 0.4 mi (0.7 km) from Sultan Ismail Nasiruddin Shah Stadium.

What's nearby

  • Kampung Cina - 6 min walk
  • Pasar Payang - 6 min walk
  • Kuala Terengganu Drawbridge - 2 min drive
  • KTCC Mall - 2 min drive
  • Crystal Mosque - 9 min drive

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 25 min drive

Restaurants

  • ‪Restoran Aharu Thai - ‬2 min walk
  • ‪Subway - ‬5 min walk
  • ‪Midtown Cafe - ‬2 min walk
  • ‪Warung Pokok Nangka - ‬3 min walk
  • ‪Uli Cafe - ‬5 min walk

About this property

Grand Puteri Hotel

Hotel in Kuala Terengganu with a 24-hour front desk and a coffee shop
Grand Puteri Hotel offers 173 air-conditioned accommodations with minibars and complimentary bottled water. Flat-screen televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 173 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and barbecue grills.
Stop by the hotel's restaurant, Puteri Coffee House, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Puteri Coffee House - This restaurant serves lunch, dinner, and light fare.
Room service (during limited hours) is available.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Puteri Coffee House

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Soundproofing

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel
Grand Puteri Kuala Terengganu
Grand Puteri
Grand Puteri Hotel Hotel
Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel Hotel Kuala Terengganu

Grand Puteri Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 70 out of 286 reviews" "
Rating 8 - Good. 118 out of 286 reviews" "
Rating 6 - Okay. 71 out of 286 reviews" "
Rating 4 - Poor. 23 out of 286 reviews" "
Rating 2 - Terrible. 4 out of 286 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Duke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service
We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Stayed 1 night in Aug 2023

6/10 Okay

NOOR HAYATI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strategic Location, dont like- no ironing board and dificult to used the iron

4/10 Poor

BASTIAH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable. *Given stained towel. *Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room. *blood stained on the wall and on toilet curtain. *cigarete smells.
Stayed 4 nights in Aug 2022

4/10 Poor

Min Tze

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A terrible experience
I have no idea how this hotel got such high rating before this. The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification. I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am. I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated. The only consolation is the attitude of the staffs are good. In nutshell: 1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this. 2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross. 3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast? 4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128. Don’t stay in this hotel unless you absolutely have to.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the man and boy pool site very dirty and my son found berudu in the pool very dirty
Stayed 1 night in Mar 2021

8/10 Good

MOHAMAD YUSOF

Business traveller
Liked: Cleanliness, room comfort
quite ok...clean n comfort...staff is average, maybe need more training on customer service
Stayed 3 nights in Aug 2020

10/10 Excellent

Anis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The besttt hotel
Stayed 1 night in Sep 2020

8/10 Good

ZAKARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.
The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses. Cleanliness is ok with the room/hotel.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Md Johari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
A lot of cockroach at room
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything meets my expectation EXCEPT there was a baby cockroach when we turn on the light for the first time. Other than that it was superb.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Good for me
Stayed 1 night in Dec 2019

8/10 Good

Zul, Kelantan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth to pay
Stayed 2 nights in Dec 2019

6/10 Okay

Zainai

Business traveller
Disliked: Room comfort
Revise The Star rating
Expected a good 3*, but it was not. The toilet/shower room is always wet. The airconditional unit located at a bad location.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Selesa Bersih Makanan sedap
Stayed 1 night in Nov 2019

8/10 Good

NURMADINAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Muhammad Anis

Stayed 1 night in Oct 2019

10/10 Excellent

nurazimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

nur azlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable place to stay
Very comfortable with nearby shopping shop lot. Nearby masjid that we can pray there. Friendly staff. Delicious breakfast
Stayed 2 nights in Sep 2019

10/10 Excellent

Azlan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separately swimming pool
Stayed 1 night in Aug 2019