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Akan Yuku no Sato Tsuruga

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Akan Yuku no Sato Tsuruga

Public bath
Public bath
(BEKKAN) Panoramic View Corner Room with Onsen Bath & Premium Kaiseki Dinner, Non Smoking | View from room
In-room safe, desk, free WiFi, bed sheets
Public bath

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • 24/7 front desk
  • Spa
  • Breakfast included

Explore the area

Map
4-6-10 Akanko-onsen,Tsuruga kan Annex, building, Akan-cho Kushiro-shi, Kushiro, Hokkaido, 085-0462
  • Lake Akan
    2 min walk
  • 天河
    1 min walk
  • Mashu Station
    43 min drive
  • Kushiro (KUH)
    66 min drive

Room options

View all photos for (SHIORI) Traditional Room Non Smoking

(SHIORI) Traditional Room Non Smoking

(SHIORI) Traditional Room Non Smoking

  • 46 sq m
  • Sleeps 5
  • 5 Twin Futons

View all photos for RERA (Ainu Culture) Twin Room Non Smoking

RERA (Ainu Culture) Twin Room Non Smoking

RERA (Ainu Culture) Twin Room Non Smoking

  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for (BEKKAN) Western Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

(BEKKAN) Western Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

(BEKKAN) Western Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for RERA (Ainu Culture), Japanese Western Style Room, Non Smoking

RERA (Ainu Culture), Japanese Western Style Room, Non Smoking

RERA (Ainu Culture), Japanese Western Style Room, Non Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for (BEKKAN) Japanese Western Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

(BEKKAN) Japanese Western Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

(BEKKAN) Japanese Western Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for (BEKKAN) Panoramic View Corner Room with Onsen Bath & Premium Kaiseki Dinner, Non Smoking

(BEKKAN) Panoramic View Corner Room with Onsen Bath & Premium Kaiseki Dinner, Non Smoking

(BEKKAN) Panoramic View Corner Room with Onsen Bath & Premium Kaiseki Dinner, Non Smoking

  • 57 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for (BEKKAN) Executive Japanese Western Room with Onsen Bath & Premium Kaiseki Dinner, Non Smoking

In-room safe, desk, free WiFi, bed sheets

(BEKKAN) Executive Japanese Western Room with Onsen Bath & Premium Kaiseki Dinner, Non Smoking

  • 89 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for (BEKKAN) Premium Japanese Western Style Room with Premium Kaiseki Dinner, Non Smoking

In-room safe, desk, free WiFi, bed sheets

(BEKKAN) Premium Japanese Western Style Room with Premium Kaiseki Dinner, Non Smoking

  • 94 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for (KOMOREBI) Japanese Western Style Room with Jet Bath, Non Smoking

(KOMOREBI) Japanese Western Style Room with Jet Bath, Non Smoking

(KOMOREBI) Japanese Western Style Room with Jet Bath, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for (KOMOREBI) Deluxe Japanese Western Style Room with Jet Bath, Non Smoking

(KOMOREBI) Deluxe Japanese Western Style Room with Jet Bath, Non Smoking

(KOMOREBI) Deluxe Japanese Western Style Room with Jet Bath, Non Smoking

  • 70 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for (SHIORI) Traditional Room for Group, Mountain View, Non Smoking

(SHIORI) Traditional Room for Group, Mountain View, Non Smoking

(SHIORI) Traditional Room for Group, Mountain View, Non Smoking

  • 52 sq m
  • Sleeps 8
  • 8 Twin Futons

View all photos for RERA (Ainu Culture) Japanese Style Room, Non Smoking

RERA (Ainu Culture) Japanese Style Room, Non Smoking

RERA (Ainu Culture) Japanese Style Room, Non Smoking

  • 36 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for (KOMOREBI) Traditional Twin Room with Jet Bath, Non Smoking

(KOMOREBI) Traditional Twin Room with Jet Bath, Non Smoking

(KOMOREBI) Traditional Twin Room with Jet Bath, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for (KOMOREBI) Japanese Western Style Room, Non Smoking

(KOMOREBI) Japanese Western Style Room, Non Smoking

(KOMOREBI) Japanese Western Style Room, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for (BEKKAN) Japanese Room with Open-Air Bath & Premium Kaiseki Dinner for Double Occupancy, Non Smoking

(BEKKAN) Japanese Room with Open-Air Bath & Premium Kaiseki Dinner for Double Occupancy, Non Smoking

(BEKKAN) Japanese Room with Open-Air Bath & Premium Kaiseki Dinner for Double Occupancy, Non Smoking

  • 41 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Futons

View all photos for (WINGS) Mountain View Japanese Style Room with Shower, Non Smoking

(WINGS) Mountain View Japanese Style Room with Shower, Non Smoking

(WINGS) Mountain View Japanese Style Room with Shower, Non Smoking

  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (WINGS) Lake View Twin Room, Non Smoking

(WINGS) Lake View Twin Room, Non Smoking

(WINGS) Lake View Twin Room, Non Smoking

  • 36 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for (BEKKAN) Japanese Western Room with Premium Kaiseki Dinner, Non Smoking

In-room safe, desk, free WiFi, bed sheets

(BEKKAN) Japanese Western Room with Premium Kaiseki Dinner, Non Smoking

  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for (BEKKAN) Japanese Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

(BEKKAN) Japanese Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

(BEKKAN) Japanese Room with Open-Air Bath & Premium Kaiseki Dinner, Non Smoking

  • 52 sq m
  • Partial lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (WINGS) Lake View Deluxe Japanese Western Room, Non Smoking

(WINGS) Lake View Deluxe Japanese Western Room, Non Smoking

(WINGS) Lake View Deluxe Japanese Western Room, Non Smoking

  • 72 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds and 2 Twin Futons

View all photos for (WINGS) Lake View Japanese Style Room, Non Smoking

(WINGS) Lake View Japanese Style Room, Non Smoking

(WINGS) Lake View Japanese Style Room, Non Smoking

  • 36 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (WINGS) Mountain View Twin Room, Non Smoking

(WINGS) Mountain View Twin Room, Non Smoking

(WINGS) Mountain View Twin Room, Non Smoking

  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for (SHIORI) Traditional Room for Group, Lake View, Non Smoking

(SHIORI) Traditional Room for Group, Lake View, Non Smoking

(SHIORI) Traditional Room for Group, Lake View, Non Smoking

  • 66 sq m
  • Lake view
  • Sleeps 8
  • 8 Twin Futons

View all photos for (WINGS) Mountain View Japanese Style Room, Non Smoking

(WINGS) Mountain View Japanese Style Room, Non Smoking

(WINGS) Mountain View Japanese Style Room, Non Smoking

  • 37 sq m
  • Mountain view
  • Sleeps 5
  • 5 Twin Futons

Similar properties

Exterior

Forest of Akan Tsuruga Resort HANAYUUKA

Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (227)
The price is NZ$317
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Forest of Akan Tsuruga Resort HANAYUUKA

About the area

Kushiro

When you stay at Akan Yuku no Sato Tsuruga in Kushiro, you'll be on a lake, just steps from Lake Akan and 3 minutes by foot from Akanko Ainu Theater Ikoro. .This spa hotel is 0.2 mi (0.4 km) from Ainu Kotan and 0.5 mi (0.9 km) from Akankohan Eco Museum Center.

What's nearby

  • Lake Akan - 2 min walk
  • Akanko Ainu Theater Ikoro - 3 min walk
  • Ainu Kotan - 4 min walk
  • Akankohan Eco Museum Center - 10 min walk
  • Mount Meakan - 16 min drive

Getting around

  • Mashu Station - 43 min drive
  • Kushiro Airport (KUH) - 66 min drive

Restaurants

  • ‪奈辺久 - ‬2 min walk
  • ‪Pan de Pan - ‬8 min walk
  • ‪両国総本店 - ‬11 min walk
  • ‪北国の味 ばんや - ‬2 min walk
  • ‪食事処味心 - ‬10 min walk

About this property

Akan Yuku no Sato Tsuruga

Lakefront hotel with 2 restaurants and a full-service spa
Akan Yuku no Sato Tsuruga offers 270 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Kushiro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 270 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find hot springs, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Fusion cuisine at TENGA, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 9 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 9 AM.
TENGA - This buffet restaurant specializes in Fusion cuisine and serves breakfast and dinner. Reservations are required.
KITARIKYU - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (JPY 400 per night)
  • On-site parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM–9 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • TENGA
  • KITARIKYU

Things to do

  • Arcade/games room
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Hot springs
  • Shopping

Family friendly

  • Arcade/games room
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Nature reserve

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility

More

  • Shared microwave

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Fridge

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please contact the property in advance if arriving after 7 PM in order to arrange dinner service.

Renovations and closures

The property will be renovating from September 1 2024 to December 25 2024 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: JPY 400 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Akan Yukyu no sato Tsuruga
Akan Yukyu no sato Tsuruga Hotel
Yukyu no sato Tsuruga
Yukyu no sato Tsuruga Hotel
Akan Yuku no Sato Tsuruga Hotel
Yuku no Sato Tsuruga Hotel
Yuku no Sato Tsuruga
Akan Yuku no Sato Tsuruga Hotel Kushiro
Akan Yuku no Sato Tsuruga Hotel
Akan Yuku no Sato Tsuruga Kushiro
Akan Yuku no Sato Tsuruga Hotel Kushiro

Akan Yuku no Sato Tsuruga Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 209 out of 361 reviews" "
Rating 8 - Good. 124 out of 361 reviews" "
Rating 6 - Okay. 19 out of 361 reviews" "
Rating 4 - Poor. 6 out of 361 reviews" "
Rating 2 - Terrible. 3 out of 361 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is located near the Ainu village. There is only one main street selling souvenirs and a watson store. There is a path around lake Akan that you can stroll on. That is about 20 minutes walk from the hotel. The onsen on the eight floor was beautiful overlooking the lake akan, but i did not get to use it. They have funky system, odd days women use eight floor. The men use the basement onsen. On even day it’s reversed. The onsen on the basement is still good. The dinner and breakfast buffet are excellent.
Stayed 1 night in Sep 2024

10/10 Excellent

Eriin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Akan Yuku no Sato Tsuruga. The buffet dinner is a good option if you have picky eaters in your group. It’s a good location and the staff are all lovely. We got a room with a private onsen which was a wonderful addition. Would highly recommend and hope to be back soon.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting
Stayed 2 nights in Jul 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and attentive staff. Clean rooms.
Stayed 1 night in Jul 2024

10/10 Excellent

Tow Choon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food is excellent. Onsen great. Staff cheerful and well trained. Some equipment like the Japanese style bidet had the ‘in need of service’ light flashing. Surrounding area beautiful.
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View is very nice. Room is very specious. But bathroom is very small.
Stayed 3 nights in May 2024

10/10 Excellent

liliana, Schwenksville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location overlooking Lake Akan with a delicious breakfast and dinner. The Onsen facilities are beautiful and enjoyable
Stayed 1 night in May 2024

10/10 Excellent

Emma, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a wonderful experience. I'm surprised they only give it three stars. I feel so fortunate for having stayed there!
Stayed 3 nights in Oct 2023

6/10 Okay

John, Jamaica Plain

Liked: Staff & service
It’s a bit of an unusual place. It is marketed as having a connection to the Ainu community. Perhaps in a similar way how casinos on Native American reservations are marketed. The place is sort of in the middle of nowhere. But it seems very popular domestically with large crowds present. The dining is buffet style and it can get pretty crowded. The food quality is pretty good though with a wide range of food including Japanese, Chinese, and Western. The onsen is split between the basement level and eight floor between men and women on alternating days. I only went to the basement level onsen (it also seems like guests at this hotel also has access to the onsen in the next door Wings hotel, which I didn’t go to either). The basement level onsen had sort of a dark cave theme, which differed from the two other onsens I’ve been to on this trip. I’m guessing the hotel was built in the 70s. My room was a bit dated. The bathroom had a bit of an old urine smell. The room had just about everything sort of like how the long term stay hotels in the US are like (refrigerator, dishware, etc), which I don’t find necessary. Overall I find it kind of had a Vegas vibe
Stayed 2 nights in Oct 2023

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic Japanese onsen resort. Reserved Japanese Western Room with Premium Kaiseki Dinner. Room with lake view included 2 rooms, one for sitting and other for sleeping. Included private bathroom which was clean and modern. Given Japanese robe and lounge ware to wear to onsen. This was a huge and spectacular onsen covering 2 floors with indoor and outdoor baths. Enjoyed large breakfast buffet and gourmet private dining experience. Very elaborate and meticulous and delicious. The best Kaiseki dinner we had over the course is our one month travel in Japan. Also close to walking trails around the lake. Located within walking distance to everything. Would definitely stay here again.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
16 days or touring from Kyoto to Hokkaido. 8 High end hotels. This one was my very favorite!! Get a corner lake view——soooo worth it. Can’t wait to come back.
Stayed 1 night in Aug 2023

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The onsen / hot bath of this hotel is amazing! Will definitely come back here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spa and buffet! This is a large hotel that pays attention to detail. The staff are excellent and friendly, multiple languages spoken wit hi in the hotel staff. The spa is very impressive, and worth the price of the hotel. Buffet food is excellent in taste and quality, very hard to do on such a large scale, but Tsuruga at Akan does it splendidly. I had a very wonderful experience from check in to check out.
Stayed 1 night in Feb 2023

8/10 Good

Billy

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is great!
Stayed 1 night in Feb 2023

8/10 Good

Shiho

Stayed 1 night in Feb 2023

4/10 Poor

Takahiro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Man Bok

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at Lake Akan
Amazing view of Lake Akan, very wide option types of onsen, big room with attentive details and reasonable quality of meals. Lake view rooms are quite pricey though. Dun forget to check out the optional paid tours, the early morning coffee tour offers excellent view of sunrise on the frozen lake!
Stayed 1 night in Jan 2020

10/10 Excellent

Ying Lam

Liked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Wen-Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen was good with a number of pools in particular open pools on the roof of the hotel with fantastic view of Lake Akan.
Stayed 2 nights in Sep 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Japanese great service
Great osens (many many choices), great service and facility.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, very clean, great breakfast and dinner buffets. Public baths very nice
Stayed 2 nights in Jul 2019

10/10 Excellent

clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place feels fancy
When you arrive you are greeted at the entrance by many staff members. They take your bags and valet your car so be ready for service. I wished we showed up better dressed. We were upgraded to the rewa wing where we enjoyed a foot bath of onsen water. It smells sulfuric but feels nice. The rooms were clean spacious and decorative. The town is all about ainu culture. Many of the vendors overlap in the items for sale but their prices were also competitive toward each other. You will also see some of the wood carvings for sale in other parts of hokkaido but here you can get them engraved. Check out the ainu theater. Also there was a ainu light show which we wished we booked. We ate at the hotels main buffet which was superb and offered foods from Japan, China, and west. There was seriously too many things to try so take your pick and eat your fill.
Stayed 1 night in Jul 2019