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Hotel Casa San Rafael

3.5 star property

Photo gallery for Hotel Casa San Rafael

Exterior detail
Standard Double Room
Fireplace
Standard Single Room
Dining

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay
  • Calderon Park
    ‪4 min walk‬
  • New Cathedral of Cuenca
    ‪6 min walk‬
  • Río Tomebamba & Calle Larga
    ‪8 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 11 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Twin Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Twin Room

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is NZ$106
for 1 room
includes taxes & fees
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About the area

Cuenca

A stay at Hotel Casa San Rafael places you in the heart of Cuenca, steps from Esqueletologia Museum and 3 minutes by foot from San Blas Park. .This hotel is 0.3 mi (0.5 km) from New Cathedral of Cuenca and 0.4 mi (0.6 km) from Civic Plaza.

What's nearby

  • Plaza Rotary Market - 3 min walk - 0.3 km
  • Calderon Park - 4 min walk - 0.4 km
  • New Cathedral of Cuenca - 6 min walk - 0.6 km
  • Río Tomebamba & Calle Larga - 8 min walk - 0.7 km
  • Alejandro Serrano Aguilar Stadium - 19 min walk - 1.6 km

Getting around

  • Luis Cordero (Hermano Miguel) Station - 3 min walk
  • Gaspar Sangurima Tram Station - 6 min walk
  • Cuenca (CUE-Mariscal Lamar) - 4 min drive

Restaurants

  • ‪Tiesto's - ‬4 min walk
  • ‪Negroni - ‬5 min walk
  • ‪Balcon Quiteño - ‬6 min walk
  • ‪cositas - ‬1 min walk
  • ‪La Creme - ‬4 min walk

About this property

Hotel Casa San Rafael

Hotel in Cuenca with free breakfast and a 24-hour front desk
Hotel Casa San Rafael offers 13 accommodations with safes and complimentary toiletries. Each accommodation is individually decorated. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 13 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Take advantage of the hotel's room service (during limited hours). A complimentary English breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary English breakfast is served each morning between 7:30 AM and 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 13 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free English breakfast available daily 7:30 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 8 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 12 years old)
  • Nearby parking fee: USD 13 per day (66 ft away)
  • Credit card charges are subject to a surcharge of 8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Hotel Casa San Rafael Hotel
Casa San Rafael Cuenca
Hotel Casa San Rafael
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Hotel Cuenca

Hotel Casa San Rafael Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 269 reviews
Rating 8 - Good. 83 out of 269 reviews
Rating 6 - Okay. 13 out of 269 reviews
Rating 4 - Poor. 6 out of 269 reviews
Rating 2 - Terrible. 4 out of 269 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

serena, Altamonte Springs

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
Stayed 2 nights in Dec 2024

4/10 Poor

serena, Altamonte Springs

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
Stayed 3 nights in Dec 2024

10/10 Excellent

gabriela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRACIAS, MUY BIEN TODO
Stayed 1 night in Dec 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Martha, Sunnyside

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Stayed 8 nights in Oct 2023

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
Stayed 1 night in Oct 2023

10/10 Excellent

VICTORIA, Huntington Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Stayed 1 night in Oct 2023

2/10 Terrible

Ron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Snarly desk help; small room w/o amenities
Stayed 6 nights in Sep 2023

10/10 Excellent

Jorge O.

Travelled with family
Liked: Property conditions & facilities
Great place, location & an amazing staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

Jerry

Liked: Staff & service, amenities, property conditions & facilities
Helpful staff quiet room
Stayed 7 nights in Sep 2023

8/10 Good

bernarda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

James

Stayed 4 nights in Jul 2023

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Stayed 3 nights in Jul 2023

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Stayed 5 nights in Jun 2023

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Stayed 4 nights in May 2023

8/10 Good

Nelson

Liked: Staff & service, amenities, property conditions & facilities
Is not what I spect
Stayed 2 nights in Apr 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff beautiful hotel
Stayed 2 nights in Apr 2023

6/10 Okay

Juan Pablo

Stayed 3 nights in Mar 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Stayed 3 nights in Jan 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Joseph

Stayed 6 nights in Jan 2023

10/10 Excellent

Eric, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Stayed 2 nights in Aug 2022

10/10 Excellent

Kelli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The owners are very kind and accommodating. The hotel is gorgeous and well maintained. The breakfast is delicious and a wonderful way to start the day.
Stayed 2 nights in Aug 2022

8/10 Good

Isabel

Travelled with family
Historic hotel.
The hotel is very nice. The service was superb. The beds were not very comfortable
Stayed 2 nights in Aug 2022