Our experience was very disappointing. In the morning, I personally went to the front desk and told the lady that we needed our room cleaned, fresh towels, the bed made, and the sofa bed prepared for us. She assured me it would be taken care of. When we came back at night, nothing had been done. The room was exactly how we left it.
We went back to the front desk, and a different employee was there. He checked the system and said that housekeeping had skipped our room. No apology or real explanation, just that it wasn’t done.
On top of that, my boyfriend had called the hotel a few days before our stay to let them know it was my birthday. They said they would arrange something special for the room, like flowers or chocolates, and confirmed it over the phone. But when we arrived, there was absolutely nothing — not even a note or mention of it.
The service and attention to detail were extremely disappointing. We expected better hospitality and communication. Definitely wouldn’t stay here again or recommend it.