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The hotel itself is perfectly located in the city centre. However, there are a lot of drunken people and homeless people near the subway station and in the streets towards the city centre.
1)Paid £456 for 1 night stay (increased prices during football tournament)
2)Journey started from Glasgow at 3am
3)Arrive hotel 11am
4) Not permitted to check in at 3pm - stated policy check in time
5) Not even permitted to check in at 6:30pm.
6) Could not use property facilities (spa, shower, pool) that we had paid for
7) Due to attending the football game, we were not premitted to access our room until 11pm.
8) Arrive to the room to find feather bedding despite requests for hypoallergenic bedding (sister has allergy and asthma).
9) 30mins later - we were given duvets without covers and one thin pillow each.
10) No sofa bed as stated online so had to share a bed which resulted in
11) Hours sleep as a result 3hours in 36hrs
12) Too exhausted from the day before to get up in time for breakfast.
13) No offer of even a free drink at the bar but they were happy to let us spend it. All of this and I have been told I don't meet the conditions for a partial or full refund.
I’m being refused even the offer of a partial refund.
I’m looking forward to returning to Germany but will never stay with this hotel group. They treated us like cattle in transit. I’m disgusted with with their and Expedia’s management of this
Beautiful hotel right across from train station. Very very friendly staff.
brian
Stayed 1 night in Jun 2024
10/10 Excellent
Bronwyn
Travelled with partner
25 Jun 2024
Liked: Amenities
Reception team were outstanding! Responding quickly to any correspondence I sent and held a package when it arrived earlier than I arrived.
They were wonderful and arranged an early check in for us as we had experienced an awful overnight journey on the train. They were also very helpful on any questions I had and even gave assistance in finding a nail salon quickly
Excellent
Food room service was 24/7!
Transportation, shopping and dining within walking distance.
Rooms were sound proof, blocking out the sounds of the city sirens, people and traffic
In our extensive travels, I have never seen such impeccable attention to detail and cleanliness. The chrome in the shower sparkled. The housekeeping staff should be commended for their exceptional work. Front desk staff exceptionally professional and helpful, and the hotel is an absolute delight!
Loved the Davidoff cigar lounge and drink service. Sauna was small but good. Fitness was small but adequate. Breakfast was subpar for 5 star German standards. Also, meats, cheeses, eggs were mixed together on same serving areas making vegetarians like myself unable to enjoy anything but bread, yogurt and coffee. I stay here about 5 or 6 times a year and I have mentioned this every time to management. The meat should be clearly separated from non-meat items and that includes chicken which the girl in the morning told me was not meat. Let's just try to keep all the animal flesh products away from non-animal flesh.
Super convenient location near the Central train station. Hotel was a little pricey for the value. It was dated, older, but the hotel staff was excellent.