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Due to unforseen circumstances around my business travel, I needed to modify my reservation immediately after booking it. I was able to get in contact with a customer service rep who assured me they had reached out to the hotel to modify my reservation and I would hear back from the hotel shortly. I reached out to the hotel on 3 different times this day and never heard back, but always left a message with my request and notifying them that I would not be checking in. I was blindsided to receive a notice from the hotel that I would be charged IN FULL despite not checking in and trying to reach them on multiple occasions with no response. I feel that this hotel took complete advantage of the situation and took no consideration into my experience or challenges during this trip. I have been in contact with the hotel and hotels.com and have received poor customer service and follow up. This has left me with the impression that they just want to take my money and do not care at all about their guests. I travel often for work and stay at hilton properties often, so this is a disappointment and I will continue to try to get my voice heard because how I was treated was wrong
Great Hotel and restaurant near by. Wonderful by the water.
Vanessa
Stayed 1 night in Oct 2024
6/10 Okay
Robert
Business traveller
12 Oct 2024
Liked: Cleanliness
I give it an F for cleanliness. There are pair of socks that were left in the bed, which tells me that bed was probably not made up. When I talk to the manager, he said oh I can discount your parking which they never did. The room should’ve been free. I slept in an unkept room.
No free breakfast, no free parking. The hotel looked so run down. We were given a handicapped room even though we didn’t need it. It smelled extremely musty. There was no hand soap provided, shampoo bottle was empty. There was a huge hole in the ceiling above the toilet and there was no bathroom fan.
Never again!
bruce
Stayed 1 night in Sep 2024
10/10 Excellent
Benazir
Travelled with family, Travelled with family and small children