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All the staff were wonderful, so welcoming, in particular, Bart, the young Dutchman, who was incredibly professional and polite and who could not have done more to help us with several queries; he should be in management as he is obviously very intelligent and brilliantly polite.

Very nice and romantic chateau.

Amazing 5 star hotel. Perfect in every detail Staff were exceptional and the property is magnificent A true gem.

Fantastic! Paul on the front desk was wonderful to interact with. I would highly recommend everyone to stay at this hotel. I’ll be going back for sure!

The staff here are just lovely. Exceptional. The room is gorgeous too. Everything you need. Home from home.

This was our second visit to this hotel. Previously we came in a summer ,but this visit was on the last day of Bordeaux Xmas market. The hotel is situated on the tram line which you can buy tickets at the machine or on the app. To get into centre takes about ten mins. Across from hotel is the river which you can walk into Bordeaux with lots of restaurants and shops. A lot shut in the winter, but definitely worth a nice walk. You will find Mc Donald’s , Lindt and Starbucks on the way. If you need parking you need to pop into hotel to get the code and directions. When you park in the resid spots you will find a lift to take you up to reception. The staff are extremely helpful and kind. The rooms are clean and have everything to cook and be comfortable. This time we were on the ground floor and layout was different. Previously we were high up and had the most wonderful view of river and bridge. But we asked for this well in advance. Usually shops in the centre are shut on a Sunday. But special circumstances of Xmas meant they were open. So much choice and a lovely city to visit. Xmas market was huge and so we ended up going back to hotel and ordering a Uber eats as exhausted. Definitely recommend this hotel.