They got the big things right and then went beyond expectations with little touches. Clean room, comfortable bed, friendly English-speaking staff, nice location, timely communication through Expedia messaging, transport services to/from airport. While getting checked in, we were given a glass of fresh orange juice. Also provided, hot water, quality toilet paper, quality sheets and bedding, a fan in the room (great for white noise). Those little luxuries make you feel like a welcomed guest.