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Altis Grand Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Altis Grand Hotel

Indoor pool
Terrace/patio
Front of property - evening/night
Minibar, in-room safe, desk, blackout curtains
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Gym
    Gym

Explore the area

Map
Rua Castilho, 11, Lisbon, 1269-072
  • Botanical Garden
    3 min walk
  • Avenida da Liberdade
    3 min walk
  • Eduardo VII Park
    8 min walk
  • Lisbon (LIS-Humberto Delgado)
    19 min drive

Room options

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Single Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Single Room

  • 23 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Premier Single Room

Minibar, in-room safe, desk, blackout curtains

Premier Single Room

  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Suite

Family Suite

Family Suite

  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Double or Twin Room (with Extra Bed)

Deluxe Double or Twin Room (with Extra Bed)

Deluxe Double or Twin Room (with Extra Bed)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite

Suite | In-room dining

Suite

  • 55 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Double Room

Minibar, in-room safe, desk, blackout curtains

Premier Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the area

Lisbon

With a stay at Altis Grand Hotel, you'll be centrally located in Lisbon, steps from Cinemateca Portuguesa Museum and Medeiros e Almeida Museum. .This luxury hotel is 0.2 mi (0.3 km) from Botanical Garden and 0.6 mi (0.9 km) from National Museum of Natural History.

What's nearby

  • Avenida da Liberdade - 3 min walk - 0.3 km
  • Eduardo VII Park - 8 min walk - 0.7 km
  • Marquis of Pombal Square - 8 min walk - 0.7 km
  • Rossio Square - 15 min walk - 1.3 km
  • Santa Justa Elevator - 18 min walk - 1.5 km

Getting around

  • Rato Station - 6 min walk
  • Rossio Station - 14 min walk
  • Humberto Delgado Airport (LIS) - 19 min drive

Restaurants

  • ‪Koppu Ramen Izakaya - ‬2 min walk
  • ‪Vintage Restaurante & Bar em Lisboa - ‬2 min walk
  • ‪DOTE - Cervejaria Moderna - ‬2 min walk
  • ‪A Padaria Portuguesa - ‬2 min walk
  • ‪V Rooftop Bar - ‬3 min walk

About this property

Altis Grand Hotel

Luxury Lisbon hotel in Lisbon City Center with 2 restaurants
Altis Grand Hotel offers 300 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

GSpa has 4 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 300 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Grill Dom Fernando, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Grill Dom Fernando - This fine-dining restaurant serves lunch and dinner.
Rendez Vous Bistro - This restaurant serves lunch and dinner. A children's menu is available. Open daily.
Lobby Bar - Onsite bar. Open daily.
Bar S. Jorge - Onsite bar. Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 17 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 24 for adults and EUR 12 for children
  • 2 restaurants
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Grill Dom Fernando
  • Rendez Vous Bistro
  • Lobby Bar
  • Bar S. Jorge

Things to do

  • Art gallery
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Films for purchase

Food and drink

  • Dining table
  • Electric kettle
  • Minibar
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Dryer
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 12 for children
  • Self parking fee: EUR 17 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Swim caps are mandatory in the pool and spa. Guests may bring their own or purchase a cap at the property.
Children under 16 years old are allowed in the spa's indoor pool from 10 AM until 4 PM and must be accompanied by an adult.
Property Registration Number 1072

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Altis Grand
Altis Grand Hotel
Altis Grand Hotel Lisbon
Altis Grand Lisbon
Altis Hotel
Grand Altis
Hotel Altis
Hotel Altis Grand
Altis Grand Hotel Hotel
Altis Grand Hotel Lisbon
Altis Grand Hotel Hotel Lisbon

Altis Grand Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Viktoriya

Stayed 4 nights in Aug 2024

4/10 Poor

Charles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Charged us for duplicate booking through Expedia and told us to talk to them. We have talked to Expedia and so far after 3 calls the hotel is stonewalling Expedia and refusing a refund.
Stayed 1 night in Aug 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Deepak

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value/ Location / Freindly staff
Amazing staff - well located - great rooms - good gold benefits delivered. Rooma nd toiletries well appointed - over all a great hotel and good value for money for the price I paid in August. Ricardo was very helpful too
Stayed 2 nights in Aug 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

tanika

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife annd I really appreciated the attentive care the staff provided during our stay especially Carolina and Joel at the front door!! Thanks for making it memorable!
Stayed 3 nights in Aug 2024

10/10 Excellent

Ruzanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 5 nights in Aug 2024

6/10 Okay

marisel

Travelled with family
Liked: Cleanliness, staff & service, amenities
When I saw the property in pictures look different, the property is old
Stayed 3 nights in Aug 2024

10/10 Excellent

My Nga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a family of 3, we stayed here for one week in Aug in a double room with extra bed and breakfast. From the moment we arrived, we felt like VIPs - the service is outstanding across the board and staff are always super friendly and accommodating. We got our bags taken up to our room, welcome drinks upon arrival, chocolates the next day and best of all, for our son's 10 year birthday, we got drinks and a birthday cake! We didn't mention he had a birthday, the hotel noticed this themselves! We loved our stay and would highly recommend this hotel (or any Altis hotel if this is the standard). The hotel is very comfortable and of a high standard throughout. We enjoyed our dinner in the Bistro, very tasty and, again, great service. The St Jorge bar is very plush and sitting on the balcony was very relaxing. We used the pool and spa area every day - mornings were a bit quieter, though the jacuzzi warms up more in the afternoon. The mezzanine area is a nice quiet area to sit and wait for your room to be cleaned. Practically, there are lots of places nearby within walking distance to get snacks, drinks and meals. There are 2 Metro stops within 10 mins walk also. Loved this hotel!
Stayed 7 nights in Aug 2024

10/10 Excellent

Saleiyah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place and very accommodating would recommend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Loreley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly
Stayed 5 nights in Jul 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly clean hotel with spacious room. Hotel roof bar really nice but not the greatest view
Stayed 1 night in Jul 2024

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Ayoola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

jennifer

Stayed 2 nights in Jul 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
What a gorgeous hotel! It couldn’t be more perfect. The location was incredible. Everything was so clean and everyone was so friendly. The receptionists were lovely. I also left a note to say we were there celebrating my boyfriend’s birthday and they did everything they could to make him feel special. 10/10 hotel couldn’t recommend more!
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
5* staff and location but dated
This might be me being picky but as being a regular visitor for 5* hotels the Altis grand is lacking some small details to give it that 5* feel. Pro: Super friendly and helpful staff. 5* service. 5* location. Couldn’t be any better. Baby friendly. Provided a cot free of charge. Has parking all be it with a fee. Cons: Needs a refresh. I’m sure this hotel looked and felt 5* when it opened but does not seem to have had any work done to it since. The whole place is very dated. The room was a good size but had light that wasn’t working and the bathroom amenities were poor. Toilet paper that’s thinner than anything you’d find in public and shower Amenities provided on a wall pump. These small details could bring it up to 5* feel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay wonderful friendly and accommodating staff made our stay so comfortable and memorable including a birthday cake a bottle of bubbly in our room on my partner’s birthday !! 10/10
Stayed 4 nights in Jul 2024

10/10 Excellent

Geraldine

Stayed 2 nights in Jul 2024

10/10 Excellent

Elie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for five nights for a short city break and my 50th birthday. Check in was quick and efficient with (Pedro) then a member of Guest Relations team(Filipa) my apologies if I didn’t get Filipa name correctly. She took us to our room and showed us how things worked and what was available like spa, swimming pool, jacuzzi, etc. On the day of my birthday, I was very surprised to see a bottle of bubble, cake and a hand written birthday card - this was a lovely and personal touch. Thank you! The room was spacious and there was water, tea and coffee provided. The bathroom was lovely, with very good toiletries. I work for a big corporation in the U.K and we arrange big events all over the world. From my personal experience, this is a really well managed hotel which is so important when you are organising a big events and I look forward to organise a corporate event at Altis Grand Hotel. The hotel is not only very comfortable, but every member of staff I had contact with whether in the bar, at the welcome desk, the garden roof bar, everyone went above and beyond in customer service. The hotel is very well situated, close to metro station, shops and restaurants. Breakfast was very good and staffing were professional and polite. We will definitely come back on a short city break also corporate visits to Altis Grand Hotel and we highly recommend!
Stayed 4 nights in Jul 2024

10/10 Excellent

wen ying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, efficient , friendly!
Stayed 2 nights in Jul 2024

10/10 Excellent

Ralph

Travelled with family
Liked: Amenities, property conditions & facilities
Located in a calm area but you can reach within 5 minutes by car busy areas. Very nice hotel.
Stayed 2 nights in Jul 2024