2/10 Terrible
Kimberly, Melbourne
Travelled with partner
6 Oct 2019
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
If I could give this place 0 stars I would! The security is appalling! SOMEONE OPENED OUR APARTMENT DOOR WITH KEYS AT 2AM! We were terrified and called Expedia, who were unable to contact the property management, despite calling their 24 hour number. We ended up barricading the door with furniture to keep us safe. Suffice to say we didn’t get any sleep that night. On closer inspection of the door, there were clear signs of forced entry attempts. We also sent a message to the apartment management via Expedia’s messaging system. We could see from the chat that they had seen our message but they had made no effort to reply or contact us to explain the situation. NO APOLOGY, NO EXPLANATION! In addition, communication from their end was very poor. We had to persistently message to confirm the check-in time and detail. The walls, ceiling and door are also not sound-proof - we could hear every movement and conversation from the apartment upstairs and next door. I’ve stayed at many hotels and apartments over the years and this is the worst! Would strongly recommend avoiding this place!
Kimberly
Stayed 3 nights in Oct 2019