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Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

5.0 star property

Photo gallery for Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Lobby
Royal Suite (Prince's Suite)
Free daily buffet breakfast
Interior
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym

Explore the area

View map
Rua Jau 54, Lisbon, 1300-314
  • Place, LxFactory
    ‪8 min walk‬
  • Place, Lisboa Congress Centre
    ‪8 min walk‬
  • Place, Jerónimos Monastery
    ‪3 min drive‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪12 min drive‬

Room options

View all photos for Family Suite (in New Wings)

Family Suite (in New Wings) | View from room

Family Suite (in New Wings)

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Garden View

View from room

Premium Room, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | View from room

Deluxe Room, Garden View

8.8 out of 10
Excellent
(17 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings)

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Balcony

Premium Room, Balcony

Premium Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite)

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Garden View (Extra Bed)

View from room

Premium Room, Garden View (Extra Bed)

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

8.4 out of 10
Very good
(30 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About the area

Lisbon

Located in Lisbon, Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is in the historical district, within a 5-minute drive of Jerónimos Monastery and Museum of Art, Architecture, and Technology. .This luxury hotel is 3.1 mi (4.9 km) from Belém Tower and 3.7 mi (5.9 km) from Commerce Square.

What's nearby

  • LxFactory - 8 min walk - 0.7 km
  • Hospital Egas Moniz - 8 min walk - 0.7 km
  • Lisboa Congress Centre - 8 min walk - 0.7 km
  • Museum of Art, Architecture, and Technology - 15 min walk - 1.3 km
  • Jerónimos Monastery - 3 min drive - 2.2 km

Getting around

  • Alto Sto. Amaro Stop - 4 min walk
  • Alcantara-Terra Station - 16 min walk
  • Humberto Delgado Airport (LIS) - 30 min drive

Restaurants

  • ‪TLÁLOC - Un Rincón Mexicano - ‬5 min walk
  • ‪Com Tradições - ‬8 min walk
  • ‪O Lutador - ‬8 min walk
  • ‪Parioca - ‬7 min walk
  • ‪Restaurante bar Bonança - ‬10 min walk

About this property

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Luxury hotel with a full-service spa and free breakfast
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers 190 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Magic Spa. Services include massages.
Make yourself at home in one of the 190 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at the Valle Flor, a restaurant where you can take in the garden view, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Valle Flor - Overlooking the garden, this fine-dining restaurant serves lunch and dinner. Reservations are required.
Bar Allegro - This café serves brunch, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 25 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bar Allegro
  • Valle Flor

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self parking fee: EUR 25 per day
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Pestana
Hotel Pestana Palace
Palace Pestana
Pestana Hotel Palace
Pestana Palace
Pestana Palace Hotel & National Monument
Pestana Palace Hotel & National Monument Lisbon
Pestana Palace Hotel National Monument
Pestana Palace National Monument
Pestana Palace National Monument Lisbon
Pestana Palace Lisbon
Pestana Palace Lisboa Hotel National Monument Lisbon
Pestana Palace Lisboa Hotel National Monument
Pestana Palace Lisboa National Monument Lisbon
Pestana Palace Lisboa National Monument

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 603 out of 819 reviews
Rating 8 - Good. 151 out of 819 reviews
Rating 6 - Okay. 35 out of 819 reviews
Rating 4 - Poor. 15 out of 819 reviews
Rating 2 - Terrible. 15 out of 819 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Polly, Redmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like this hotel facilities. It is a beautiful hotel. The only thing we feel unsatisfied is the staff. Except the front desk employees, no other employees smile or say “hello” to customers. It looks like none of them are happy working here. It doesn’t like a 5 stars hotel service.
Stayed 3 nights in Aug 2025

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at this hotel was extremely disappointing. From the start, the customer service was horrible. I had to carry my own luggage to the room, and during check-in the front desk lady seemed to be mocking my appearance simply because I was carrying a backpack. The overall service felt dismissive and unwelcoming, almost as if guests are only treated well if they “look” a certain way. At breakfast, I felt uncomfortable and out of place the entire time—the atmosphere was anything but inclusive or hospitable. I cannot recommend this hotel unless you fit the image of the clientele they seem to cater to. Otherwise, expect to be treated poorly. Will not be returning.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very grand property with excellent staff. Clean, quiet and friendly. The breakfast was very goid.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this beautiful hotel that has so much history. Fantastic breakfast and good spa facilities. Definitely would return!
Stayed 2 nights in Jul 2025

10/10 Excellent

Terra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The palace was beautiful and so welcoming. The staff made our stay a true VIP experience. The service was exceptional and made us feel right at home.
Stayed 13 nights in Aug 2025

8/10 Good

Kelly

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Alim, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic property situated on beautifully landscaped grounds. Great views of the 25 de Abril Bridge and a short drive into both downtown Lisbon or Costa da Caparica if you're looking for beautiful beaches and dining along the coast. The hotel breakfast buffet was top notch and service all around was excellent. Highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Majid

Stayed 2 nights in May 2025

2/10 Terrible

Catherine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible hard bed no mattress topper on it for one night it was like sleeping in the floor when raised with management told no one else had an issue - the next night the bed had a topper on. Sunbeds awful, no service by the pool would not recommend.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with best customer service.
Stayed 1 night in Jul 2025

10/10 Excellent

Neil

Stayed 1 night in Jul 2025

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Kind and helpful staff and the property was absolutely beautiful-will definitely stay again for longer!
Stayed 1 night in Jul 2025

10/10 Excellent

dominique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous!!! Great staff, quiet hotel, lovely meals. You won’t go wrong if you book your stay here
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property!!! The best customer service we have experienced in a very long time. Would stay there again and again!!! Loved it!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful oasis

This place is an oasis of calm and nature on the city with two pools and amazing breakfasts, really comfortable rooms and a whole spa. The surrounding neighborhood is lovely and not touristy but it’s still really convenient. The service is top notch, Deborah who works at breakfast and the pool bar is an incredibly professional and lovely person and so is Luisa who is part of the breakfast crew. We will be back for sure!
Stayed 5 nights in Jul 2025

8/10 Good

Zhanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had very nice room ! We liked the park and the pool. Breakfasts were really good! I did not like a gym. Machines are old and AC did not work properly during our stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An “oasis”

Excellent service-the Bellman ( I do not recall his name) was the friendliest and most helpful that I recall. Jessica was our server for many meals at the restaurant and she was great
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashwin

Stayed 2 nights in Jun 2025

10/10 Excellent

José de Jesús

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing help !!
Stayed 3 nights in Jun 2025

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

The grounds are spectacular- we enjoyed perusing the rooms, the halls, walkways, etc. and were impressed by the attentiveness of the staff and friendly atmosphere. Would highly recommend!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a palace suited for a prince/princess. Has olden style victorian decor and furnishings. Great staff. They constantly spray scents around the propety so it will smell exquisite. Everything is great except the rooms have no sound isolation so you will hear what other people are doing next door especiallh when they do xxx but thats ok as long as they are not noisy all the time.
Stayed 4 nights in Jun 2025

8/10 Good

Catherine

Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Stayed 3 nights in Jun 2025

8/10 Good

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful.
Stayed 1 night in Jun 2025