6/10 Okay
Susan
Travelled with partner
27 Aug 2025
Liked: Cleanliness, property conditions & facilities
We went to Bristol Hippodrome in the evening so it’s great, walked just around the corner.
One member of staff as we approached the desk said she was on a shift change and someone would be out straightaway! Didn’t happen so we ended up queuing all over again to see someone else.
At 10:20pm, we returned from theatre to hotel and we could not have a coffee as machine was finished!!! All lights were still on and I’m sure had we been in their Miller & Carter restaurant we would have had one! Poor service for such a grand hotel. Barman was unapologetic.
Rooms are quiet except for the usual thoughtless people slamming the bedroom door.
Breakfast, no teaspoons with cup & saucers, tables weren’t cleared either all dishes on your table whilst you negotiated a space or empty tables left with dirty dishes on.
We would stay again for convenience and car parking but maybe skip breakfast.
Susan
Stayed 1 night in Aug 2025


























