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Sure Hotel by Best Western Lockerbie

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sure Hotel by Best Western Lockerbie

Exterior
Standard Room, 1 Double Bed, Non Smoking
Sports facility
Terrace/patio
Lunch and dinner served, British cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included

Explore the area

Map
Old Annan Road, Lockerbie, Scotland, DG11 2RB
  • Lockerbie Golf Club
    3 min drive
  • Dryfesdale Lodge Visitor Centre
    3 min drive
  • Thomas Carlyle's Birthplace
    6 min drive
  • Carlisle (CAX)
    35 min drive

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking

  • 20.0 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

  • 12.0 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, View

Standard Room, 2 Single Beds, Non Smoking, View

Standard Room, 2 Single Beds, Non Smoking, View

  • 16.0 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 24.0 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 16.0 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Lockerbie

With a stay at Sure Hotel by Best Western Lockerbie in Lockerbie, you'll be within a 5-minute drive of Lockerbie Golf Club and Dryfesdale Lodge Visitor Centre. .This hotel is 1.7 mi (2.8 km) from Lockerbie Ice Rink and 4.9 mi (7.9 km) from Lochmaben Golf Club.

What's nearby

  • Lockerbie Golf Club - 3 min drive - 2.9 km
  • Dino Park - 9 min drive - 11.2 km
  • Dalscone Farm Fun - 16 min drive - 20.6 km
  • Dumfries Ice Bowl - 19 min drive - 24.1 km
  • Caerlaverock Castle - 20 min drive - 26.7 km

Getting around

  • Lockerbie Station - 4 min drive
  • Glasgow International Airport (GLA) - 90 min drive

Restaurants

  • ‪Cafe 91 - ‬19 min walk
  • ‪Just Be - ‬2 min drive
  • ‪Black Bull - ‬2 min drive
  • ‪The 'fechan Diner - ‬5 min drive
  • ‪Royal Bar - ‬2 min drive

About this property

Sure Hotel by Best Western Lockerbie

Hotel in Lockerbie with a fitness center and a restaurant
Sure Hotel by Best Western Lockerbie offers 21 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Lockerbie hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 21 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a picnic area.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include luggage storage and an elevator. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant specializes in British cuisine and serves lunch, dinner, and light fare. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–9:30 AM: GBP 15.00 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Fitness centre
  • Playground

Family friendly

  • Arcade/games room
  • Playground

Conveniences

  • Banquet hall
  • Lift

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Business services

  • A meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per day

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Rollaway bed fee: GBP 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Queens Hotel Lockerbie
Queens Lockerbie
Sure Hotel Best Western Lockerbie
Sure Best Western Lockerbie
Sure By Lockerbie Lockerbie
Sure Hotel by Best Western Lockerbie Hotel
Sure Hotel by Best Western Lockerbie Lockerbie
Sure Hotel by Best Western Lockerbie Hotel Lockerbie

Sure Hotel by Best Western Lockerbie Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 85 reviews" "
Rating 8 - Good. 33 out of 85 reviews" "
Rating 6 - Okay. 15 out of 85 reviews" "
Rating 4 - Poor. 5 out of 85 reviews" "
Rating 2 - Terrible. 5 out of 85 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Szilvia

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable, perfect for an overnight stay. Friendly and attentive staff too!
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Dawn

Business traveller
Stayed 1 night in May 2024

2/10 Terrible

Kerry

Stayed 1 night in Mar 2024

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not the greatest
The venue was chosen for a family wedding. Most people stayed the night before and the night of wedding. Right from check-inn, through bar service, and frankly anything else related to guest services, the was an air of self importance in the staff, assertive is one thing, rudeness is quite another, I would say very much borderline and perhaps some misguided feeling of superiority is present. Every single staff member seems to be trained to blurt out an instruction and walk away, leaving no ability to challenge or seek explanation. I would certainly never visit this hotel as a leisure guest.
Stayed 1 night in Sep 2023

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and warm, clean and the staff made me very welcome. I arrived too late to have dinner but the breakfast was lovely in the morning. If I was in the area I would most definately stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

christopher

Stayed 1 night in Jun 2023

2/10 Terrible

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a great hotel
Booked hotel with breakfast and was told that I hadn’t even though money was taken out of my account. Very rude on checkout with bangs on the door 4 mins after checkout telling us we need to leave immediately.
Stayed 1 night in Jun 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was immaculate the only problem we encountered was the walk in shower needs a grab rail on for getting in and out of shower. Otherwise hotel was great for overnight rest
Stayed 1 night in Jun 2023

10/10 Excellent

brian

Stayed 3 nights in Mar 2023

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Lovely hotel and a lovely building. Very quiet when i stayed there so no food or bar open but that was OK for me. I had a lovely room, directly over the entrance and featured in the room pictures.
Stayed 1 night in Dec 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Good food. Shower over the bath was a challenge to regulate and a bit poor.
Stayed 1 night in Oct 2022

8/10 Good

Keith

Stayed 3 nights in Sep 2022

6/10 Okay

Clare

Liked: Staff & service
Disliked: Property conditions & facilities
Dated, food excellent.
Ideal stopping point en route to highlands but very run down. Thin walls so you can hear next room. We did not get a good sleep because next door had a radio and tv on. The build is very old and they have done as much as possible but limited. Bathroom door did not close. The food options and taste was delicious. The breakfast was really good too. The staff were really helpful and friendly. There is no lift.
Stayed 1 night in Sep 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine apart from the heating being on in the halls whilst it was 29 degrees outside but apart from that, everything was spot on.
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hole place was great time and good stuff and helpful
Stayed 4 nights in Aug 2022

8/10 Good

Annette

Liked: Cleanliness, staff & service, room comfort
great food great staff
The room was nice the condition of the bathroom less nice the floor and the grouting around the bath looked like a child had done this work. had a meal the staff were great and the food was amazing good stay
Stayed 1 night in Aug 2022

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Stuart

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Not for me.
Wouldn’t stay again. Hotel situated at the side of the motorway so it’s noisy, considering it was only 12 degrees outside the room felt about 30. Two single beds pushed together for a queen size, one more comfy than the other, and then theannoying split down the middle. The restaurant closes about 8 so missed dinner, the local town is god awful, everything closed down and looks baron.
Stayed 1 night in Jul 2022

6/10 Okay

MRS S

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
SURE HOTEL thumbs down
The owner who was on desk duty was very arrogant and unhelpful. The staff made up for the owners arrogance. They were brilliant. The bedroom was nothing like their photo. Very small outdated, no drawers to put ones clothes in, just enough space to hang a few coats and dresses up. Bathroom out of date. floor tiles coming away from floor, shower over bath with a cheap curtain across it. No hand rail to get in/out of bath/shower. Paint flaking of radiators and a massive crack on bedroom ceiling covered with wallpaper. At £90 per night not a good advertisement for BEST WESTERN. Wouldn't recommend SURE HOTEL.
Stayed 2 nights in Jun 2022

6/10 Okay

Nick IKO

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service great premises
Manager was rude to his staff and guests .I stay away for work 2-3 times a week and bank on hospitality ..I was embarrassed for the people he was offending. I don’t leave comments as a rule but I felt like I had to to warn people of the poor service… hotel was great just the manager(owner as he liked to be called)
Stayed 1 night in May 2022