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Citrus Hotel Lonavala

4.0 star property

Photo gallery for Citrus Hotel Lonavala

Outdoor pool
Premium bedding, down duvets, memory-foam beds, minibar
Reception
Breakfast, lunch and dinner served
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Parking included
  • Laundry

Explore the area

Map
Near Telephone Exchange, Mawal, Maharashtra, 410401
  • Narayani Dham
    ‪3 min drive‬
  • Della Adventure
    ‪7 min drive‬
  • Karla Caves
    ‪14 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Room

Premier Room

Premier Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

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The price is NZ$253
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Citrus Hotel Lonavala Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 43 reviews
Rating 8 - Good. 20 out of 43 reviews
Rating 6 - Okay. 6 out of 43 reviews
Rating 4 - Poor. 4 out of 43 reviews
Rating 2 - Terrible. 4 out of 43 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abhijit

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We had booked a room with an extra person and therefore an extra bed. They never gave the extra bed. The room was also not clean. The bathroom door did not close all the way. Overall absolutely not the 4-star hotel that it claims to be. I'd give it a level of 2 star.
Stayed 1 night in Jun 2024

8/10 Good

Ng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Stayed 3 nights in Jan 2023

2/10 Terrible

Rajendra

Stayed 1 night in Oct 2022

6/10 Okay

Sujata

Stayed 3 nights in Sep 2022

8/10 Good

Devendra

Stayed 1 night in Nov 2021

2/10 Terrible

Zahra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
stay was ok but it can be improved with more facilities
Stayed 2 nights in Dec 2020

8/10 Good

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location, right in the market, but little away from the crowd, ever ready helping staff , neat and clean rooms, excellent food . nothing negative about it .
Stayed 2 nights in Jan 2019

8/10 Good

Ananthanarayan

Liked: Staff & service, property conditions & facilities, room comfort
Lonavala Stay
The rooms are compact and nice. The A/C was working fine. The bathrooms were neat. The staff at the hotel were very nice. The Breakfast was great with lot of varieties like Live Counter of Masala Dosa & Omlette, Bread Butter/Jam, Vada Sambar, Poha, Upma Juices, Tea, Coffee etc. The Buffet dinner was also great with Good Vegetarian dishes. Since I am a vegetarian, I do not have any idea about the Non Vegetarian items. The location of the hotel is great as it is very near to the Market.
Stayed 2 nights in Sep 2018

8/10 Good

JSP , Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
It was very wonderful stay with lots of activities to keep yourself occupied
Stayed 1 night in Apr 2018

8/10 Good

Dinesh, Mumbai, India

Liked: Cleanliness, staff & service, room comfort
Decent but expensive hotel
I stayed here with my family for 3 nights over the last week-end and returned yesterday. The overall experience was very good. The hotel rooms are excellent and leave no room for complaint.The location is also pretty decent with close proximity to the market and the main thoroughfare. The only think that rankles is the exorbitant price of food in the hotel. It was really ridiculous. I am not sure if they thought they were competing with the likes of Fariyas or Duke's at Khandala which claim to be 5*. And if so, they have a long way to go to catch up. The prices were just not rational. The hotel staff was very helpful whenever required. One of the major things that was an eyesore was the swimming pool. It was rather small in size and on top of that it was not maintained at all. My kids used it for the first day but just could not make themselves go in on the second day. That is something which the hotel needs to be serious about. The last thing I would like to mention is the price. At around 5K, it is pretty expensive, and this price is surely on the higher side, compared to what was offered. Add to that the GST/taxes and you come with your pocket significantly lighter.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay and food! Staff is helpful and courteous.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable Stay with Good Service
Comfortable stay. Quiet location. Hotel feels a bit run down but the service and friendliness of the staff makes up for the condition. Didnt really appreciate the music program on Saturday night as was looking for a peaceful holiday and the AC wasn't very effective. Overall a decent, comfortable stay.
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth for the money.
They are charging for complimentary services also. In online pics, hotel seems excellent but in reality it is worse.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort stay
cool n comfort stay
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality and food can be improved
Stayed 1 night in Jun 2017

4/10 Poor

Dr. S. Jain, Mumbai

Disliked: Staff & service, room comfort
Forgetful hotel and forgetful staff
The entire experience was not something to remember about. Hotel staff kept forgetting everything. They forgot to send our luggage to the room. They forgot to clean up the room. They forgot to send replacements to the room. The light switch kept getting off on its own. The reception staff had no smiles on their faces. As if they were not at all happy to see the guests. The room was decent. Little small though. Breakfast spread was limited. There were some items which were not really up to the mark. Like the coconut chutney..... seemed to be diluted with water to account for the number of guests. Overall not value for money.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Our group of 7 stayed in 3 rooms
Each of us found the staff of the hotel to be functioning above average all the time! It was a great service. The facility was well maintained and attractive. We had no complaints about the food. The staff were responsive and presented a customer first attitude and did not balk at special requests or said they couldn't be done. They just responded as best they could to even unique circumstances. Only downside was they did not have non-smoking rooms nor did they exclude smoking from the restaurant area.

4/10 Poor

Amey

Disliked: Cleanliness, property conditions & facilities, room comfort
Average Hotel. Staff is cooperative
Highly ok Hotel compared to price Charged. 100 times better quality of rooms available in better chains of hotels. Thanks To Mr. Salim who changed our room and made our stay comfortable.

4/10 Poor

Atul

Disliked: Property conditions & facilities, room comfort
Not worth the
IMO this hotel is not the worth the room rate they charge which is quite high. This is much smaller property with very few parking spots. I am not sure why location is stated as advantage because it is not on the main road but in a street - almost 1 KM from the main road.

8/10 Good

Pushkar, Pune

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend Getaway at Citrus ! ! !
The hotel is located in a quite place so it is great for relaxation. It is a good place for a weekend getaway from the hustle and bustle of city life. The food is good. The rooms are not extravagant, but they are quite comfortable.

10/10 Excellent

Ajay, Mumbai

Liked: Staff & service, property conditions & facilities, room comfort
Overall a nice experience
It was very comfortable and a pleasant stay, only suggestion is that the hotel should start accepting amex cards

6/10 Okay

KIRAN KUMAR, ANANTHAPURAMU, ANDHRA PRADESH.

Liked: Cleanliness
HIGHER END BUDGET HOTEL
To some-up in short- less value for the money,very compact rooms,neighborhood sounds,are the minus points and the only plus points are customer friendly staff and restaurant with good ambiance.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Had a short stay, pleasent ambience,quality of service is OK