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Novotel London Brentford

4.0 star property

Photo gallery for Novotel London Brentford

Exterior
Indoor pool
Exterior
Minibar, in-room safe, desk, soundproofing
Daily buffet breakfast for a fee

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Great West Road, Brentford, England, TW80GP
  • Place, Thames River
    ‪11 min walk‬
  • Place, Syon Park
    ‪16 min walk‬
  • Place, Royal Botanic Gardens, Kew
    ‪16 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Superior Room, Multiple Beds (Premium)

Minibar, in-room safe, desk, soundproofing

Superior Room, Multiple Beds (Premium)

9.2 out of 10
Wonderful
(21 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, soundproofing

Superior Room, 1 Queen Bed with Sofa bed

9.4 out of 10
Exceptional
(54 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

8.2 out of 10
Very good
(15 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 Queen Bed (Executive)

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Holiday Inn London Brentford Lock by IHG
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  • Restaurant
  • Air-conditioning
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4.4 out of 5, Excellent, 1,003 reviews
The price is NZ$154
includes taxes & fees
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Holiday Inn London Brentford Lock by IHG

About the area

Brentford

With a stay at Novotel London Brentford in Brentford, you'll be in the business district, within a 15-minute walk of Gtech Community Stadium and The Musical Museum. .This hotel is 0.9 mi (1.4 km) from London Museum of Water and Steam and 1 mi (1.6 km) from Syon Park.

What's nearby

  • Gunnersbury Park - 9 min walk - 0.8 km
  • Thames River - 11 min walk - 0.9 km
  • Gtech Community Stadium - 12 min walk - 1.0 km
  • Syon Park - 16 min walk - 1.4 km
  • Royal Botanic Gardens, Kew - 16 min walk - 1.4 km

Getting around

  • Brentford Station - 8 min walk
  • South Ealing Underground Station - 16 min walk
  • Heathrow Airport (LHR) - 19 min drive

Restaurants

  • ‪Gourmet Bar - ‬3 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Chicken Cottage - ‬12 min walk
  • ‪RADA - ‬1 min walk
  • ‪The Black Dog Beer House - ‬8 min walk

About this property

Novotel London Brentford

Novotel London Brentford offers 202 accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Make yourself at home in one of the 202 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite to eat at Elements, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Brentford? This hotel has 2960 square feet (275 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Elements - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21 to 21 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,960 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 21 to 21 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brentford Novotel

London Brentford

Novotel Brentford

Novotel Brentford London

Novotel London Brentford

Novotel London Brentford opening June 2014

Novotel London opening June 2014

Novotel London opening June 2014 Hotel

Novotel London opening June 2014 Hotel Brentford

Novotel London Brentford Hotel

Novotel London Brentford Hotel

Novotel London Brentford Brentford

Novotel London Brentford Hotel Brentford

Novotel London Brentford Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1004 reviews
Rating 8 - Good. 246 out of 1004 reviews
Rating 6 - Okay. 73 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 45 out of 1004 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

asha

Stayed 1 night in Feb 2026

10/10 Excellent

Phil

Stayed 1 night in Feb 2026

2/10 Terrible

Nyasha

Stayed 1 night in Dec 2025

10/10 Excellent

Federica

Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful rooms excellent service and staff I will return 100% for another mini break
Stayed 2 nights in Feb 2026

10/10 Excellent

Ebenezer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities
Room well appointed and clean, nice touches like canned water in icey cold fridge. Check in staff Amy was very efficient and pleasant. Bar and restaurant staff were excellent. Food was very good. Good selection of drinks. Shop in lobby also useful. I didn’t use the pool or gym but heard from others it was good.
Stayed 2 nights in Feb 2026

10/10 Excellent

James

Stayed 1 night in Feb 2026

10/10 Excellent

Aaron

Stayed 2 nights in Feb 2026

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, amenities
Nice rooms and great location
Stayed 1 night in Feb 2026

10/10 Excellent

Genevieve

Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 1 night in Jan 2026

10/10 Excellent

Talisha

Liked: Cleanliness
Stayed 3 nights in Jan 2026

6/10 Okay

Rawinder

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We checked in at the Brentford Novotel hotel. I asked the receptionist how can we order room Service and he kept on saying “download the app. Once I downloaded the app there was no information and then we had a knock at 10am in the morning for room service which he didn’t mentioned this. Also they charge £50 when Checking in and still didn’t understand what he meant. There is no clear communication. The beds were comfortable but the bed cover needs addressing. The bathroom didn’t make any sense as there is window where you can see anyone shower not sure what the point of this was there is no privacy in the bathroom! The swimming pool was nice but then a random Swimming pool instructor came in making so much noise that he has a kids swimming lesson at 7pm a bit confusing.
Stayed 1 night in Jan 2026

10/10 Excellent

Rhoda

Stayed 2 nights in Jan 2026

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jan 2026

6/10 Okay

Rhoda

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice place with good rooms But cleaning is not good for guests staying more than one night.
Stayed 1 night in Jan 2026

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service
Easy check in and the staff were lovely, can’t complain
Stayed 1 night in Dec 2025

10/10 Excellent

Darrell

Stayed 3 nights in Jan 2026

10/10 Excellent

Rhoda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception is responsive and kind. Rooms are clean and sound proof no noise. Nice pool, sauna and gym. Food was okay and breakfast had hot and continental options. I was only a bit worried that staff seemed a bit overworked and stressed where I witnessed open disagreements among them in the restaurant. But other than that hotel was perfect.
Stayed 3 nights in Jan 2026

10/10 Excellent

Yahye

Stayed 4 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2026

10/10 Excellent

Pisit

Stayed 2 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 3 nights in Jan 2026

4/10 Poor

CyprianMichael

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I had a high expectation for this hotel flying from USA. First, we were not told while booking that checking starts at 2PM. We arrived the hotel by 9AM. We were kept outside till around 1PM, after a long flight and being out in cold. Secondly, we spent 6 days in this hotel without the heater being turned on at night and some other times in the day, notwithstanding that it was cold. Thirdly, there was no microwave to heat our food and anytime we asked the facility, they would give us stupid responses like; the person in charge is not around, or we should have asked earlier. Infact we had most of the food we bought spoilt and thrown away because we could not microwave. Next, most of the gym equipments were not functional. Lastly, on the last day, we were told that check out is by 12 noon. At 11:45, my gf went downstairs and could no longer come upstairs because she was told that the key has been disabled. I had to help her bring her luggage and other items downstairs. This was a very horrible experience. The only thing I can say was better is the breakfast. Sincerely, this service does not impress me to come back to this hotel again.
Stayed 6 nights in Dec 2025