We booked this room for 3 nights (Oct. 2-3-4). Our flight arrived early the morning of Oct. 3, but I booked the night of Oct. 2 so we could go straight to the hotel and not wait to check in. I emailed the hotel twice and called once to inform them that we would not arrive until the morning of Oct. 3, but that we were paying for Oct. 2 so we could get right in when we arrived. I was assured each time they understood.
I told the taxi driver we wanted to go to the Radisson Blu, Tottenham Court Road (formerly Kenilworth) (I even said “formerly Kenilworth”) and showed him the conf. on my phone. He seemed to know where to go, but he dropped us off at the wrong hotel, which was not his fault. The name of our hotel is "Tottenham Court Rd," but the hotel is on Great Russell Street. The one on Tottenham Court Road is named Euston Square. Unnecessarily confusing.
When we finally arrived at the correct hotel, they had no room for us. I said five times that we booked the previous night, but it took more than an hour for one of them to finally hear me. They then told us it was our fault we didn’t have a room because we “missed” our reservation check in. Once we did get into a room, the electricity went out. It took almost two hours for them to send someone to our room to fix it (flip the circuit breaker) which took all of 15 seconds. I wouldn’t have paid for an extra night if I knew I wouldn't have a usable room until 2:00p. The room itself was fine - not worth $350 , but ok. Disappointed.