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ARK Canary Wharf

4.0 star property

Photo gallery for ARK Canary Wharf

Lobby
Indoor pool
Lobby sitting area
1 bedroom, memory-foam beds, in-room safe, laptop workspace
Fitness studio

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

View map
20 Crossharbour Plaza, London, England, E14 9YF
  • Place, O2 Arena
    ‪6 min drive‬
  • Place, ExCeL Exhibition Centre
    ‪10 min drive‬
  • Place, Tower Bridge
    ‪13 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪66 min drive‬

Room options

View all photos for Classic Studio

Classic Studio | Private kitchen

Classic Studio

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Premium Studio

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Flat

1 bedroom, memory-foam beds, in-room safe, laptop workspace

One Bedroom Flat

7.0 out of 10
Good
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Big Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Big Studio

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Classic studio

  • Sleeps 2

View all photos for Premium Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Premium Studio

  • Sleeps 2

View all photos for One Bedroom Flat

1 bedroom, memory-foam beds, in-room safe, laptop workspace

One Bedroom Flat

  • Sleeps 2

Basic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio

Studio

  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property
Novotel London Canary Wharf Hotel
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,009 reviews
The price is NZ$368
includes taxes & fees
7 Nov - 8 Nov
Novotel London Canary Wharf Hotel

About the area

London

A stay at ARK Canary Wharf places you in the heart of London, within a 10-minute drive of ExCeL Exhibition Centre and Tower Bridge. .This hotel is 4 mi (6.5 km) from O2 Arena and 4.6 mi (7.5 km) from Greenwich Market.

What's nearby

  • O2 Arena - 6 min drive - 3.0 km
  • Cutty Sark - 8 min drive - 2.0 km
  • ExCeL Exhibition Centre - 10 min drive - 5.0 km
  • Tower Bridge - 13 min drive - 5.6 km
  • Piccadilly Circus - 23 min drive - 10.9 km

Getting around

  • Crossharbour DLR Station - 4 min walk
  • Limehouse Station - 6 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Byblos Harbour - ‬5 min walk
  • ‪Pret A Manger - ‬3 min walk
  • ‪Capeesh Sky Bar - ‬6 min walk
  • ‪Fika Xchange - ‬2 min walk
  • ‪Pepper Street Tavern - ‬4 min walk

About this property

ARK Canary Wharf

Hotel with an indoor pool, near Cutty Sark
ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 151 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your room comes with a memory foam bed. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided weekly.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a communal living room.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Full breakfasts are served on weekdays from 7:30 AM to 1:00 PM and on weekends from 8:30 AM to 1:00 PM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 1:00 PM and on weekends between 8:30 AM and 1:00 PM.
Another Brother - This café serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (GBP 20 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 1:00 PM on weekdays and 8:30 AM to 1:00 PM on weekends; GBP 7.50 to 20 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Another Brother

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Refrigerator

More

  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 15 2025 to November 3 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from October 15 2025 to November 3 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 7.50 to 20 per person
  • Covered self parking fee: GBP 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Children 18 years old and younger are not permitted at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

ARK Canary Wharf Hotel
ARK Canary Wharf London
ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 586 out of 1424 reviews
Rating 8 - Good. 323 out of 1424 reviews
Rating 6 - Okay. 190 out of 1424 reviews
Rating 4 - Poor. 145 out of 1424 reviews
Rating 2 - Terrible. 180 out of 1424 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Molly

Stayed 1 night in Aug 2025

2/10 Terrible

Reece

Disliked: Staff & service

Awful Service

Absolutely terrible experience — zero stars if I could. We were told to call ahead to arrange parking, but for two full weeks, every attempt led nowhere. Reception would “helpfully” offer to transfer us to their supposed parking team, but every single time the call just rang out and went straight to voicemail — no one ever picked up. It honestly felt like the parking team doesn’t even exist. After two frustrating weeks of being bounced between reception and voicemail, we finally resorted to emailing. At that point, they booked the parking, but never sent us any confirmation. When we arrived, the instructions were vague and unclear. Parking is under the building, but Google Maps sends you down to the docks instead. I asked reception if we could park temporarily to collect the permit — they said yes. Two weeks later, we get slapped with a £100 parking fine, which was more than the cost of the stay itself. To top it off, the room was dusty, with no air conditioning, making it extremely uncomfortable in summer. If you expect even the most basic level of service or communication, do not stay here.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The room was tiny, bed was stuck in a corner and it was ridiculously hot with no air
Stayed 1 night in Jul 2025

10/10 Excellent

Arafat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

It was amazing and stress-free! The apartment is compact and tidy! The apartment does get really hot! The spa is top-notch and very relaxing!
Stayed 1 night in Aug 2025

8/10 Good

Owen

Business traveller
Stayed 1 night in Jul 2025

6/10 Okay

Tiyamike

Liked: Cleanliness
I liked that it was self catering aka with a kitchen and a pool. I didn’t like the service I received.
Stayed 1 night in Jul 2025

10/10 Excellent

Jamie

Stayed 1 night in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay. Safe.clean. Great rooftop pool
Stayed 1 night in Jun 2025

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Isoline

Stayed 1 night in Aug 2025

2/10 Terrible

Katie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worse booking i have ever made on expedia. I checked in and had to give a 100 holding deposit. We went to the room and opened the door and the heat hit you. I looked for the air con but turns out there is none. The window would not stay open on its own i had to use my trainer to hold it open.I then went to put my food in the fridge and of course the fridge was soooo hot inside that was not working. The reviews said it was on the small side but the size was ridiculously small. The bed was so noisy just sitting on made all the wooden panels creek. The staff gave zero apologises for any of the issues we were having. I checked in at 5pm and by 5.30pm i had checked back out, in just 30 minutes my face was as red as a tomato from the heat and i felt like i was going to pass out. I have never left a review even if i have had a bad stay but i feel like I need to write this so i can warn you to stay away from this property.
Stayed 1 night in Aug 2025

10/10 Excellent

Ivy

Stayed 3 nights in Jul 2025

8/10 Good

Helen

Stayed 1 night in Jul 2025

2/10 Terrible

abigail

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Our experience at this hotel was incredibly disappointing and, frankly, unacceptable. We are two young women who work night shifts, and we specifically chose this property only because we were assured that parking and late check-out were available — both were essential for us to rest properly after long overnight hours. However, upon arrival, we were told there was no parking available whatsoever, despite clear confirmation beforehand. This forced us to find parking far away and walk back to the hotel late at night, in the dark, through unfamiliar streets. As two women, this was not only frustrating but also genuinely dangerous — and the hotel showed absolutely no concern. To make matters worse, our confirmed late check-out was also denied the next morning. After working night shifts and planning our stay around getting the proper rest, we were told to leave at the standard time with no flexibility, no apology, and no accountability. This hotel blatantly misled us, failed to deliver on basic promises, and put our safety at risk. The lack of professionalism and disregard for guest wellbeing is astonishing. If you value clear communication, safety, or even basic hospitality, I urge you to book elsewhere.
Stayed 1 night in Jul 2025

2/10 Terrible

Kuldip

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

Marisa

Liked: Cleanliness
Disliked: Staff & service, room comfort

Small and noisy room & impossible to book parking

The communication prior to arrival was terrible. Both my partner and I made numerous attempts to book the £12 parking option. Our calls did not get through and we were instead greeted by the O2 messaging service which we left messages on that were then not responded to. I also sent messages via the Hotels.com portal but never received a reply. This meant that we had to make alternative parking arrangements which meant a later arrival time so that we could not use the spa (one of the reasons for booking Ark). As for the room, it was a disaster. With no air conditioning at all we had to have the window open but this meant extreme disturbance from the nearby DLR for much of the time. The bedroom and bathroom were tiny and the only way for me to get out of the bed in the night was to climb over my partner. This is not at all what I expect from a hotel stay. The shower area was extremely cramped and there was no shower gel/soap. I also think the £100 charge to a credit card is unacceptable. I have stayed in a lot of hotels and have never had to do this. Because of the impossibility to speak to someone from the hotel prior to arrival I was not willing to leave the hotel the next morning until I received confirmation that the room had been inspected and the £100 charge would not be taken - more valuable time wasted.
Stayed 1 night in Jul 2025

4/10 Poor

Bobby

Business traveller
Liked: Property conditions & facilities
Room was extremely hot
Stayed 1 night in Jul 2025

8/10 Good

Akinwale

Liked: Staff & service
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort

Compact & Hot. Good location and friendly staff

The rooms are extremely compact with No aircon. A fan is provided which just blew the hot air around the room. The bathroom is basically a cubicle with a box shower, tiny sink and toilet. You have to come out of the bathroom to dry yourself….i just about coped on our 2 night stay, I’m 5 ft and petit so if you are any bigger than that it would be a struggle. The bed is 3 quarter so again very snug and if you are against the window you have to climb over the person sleeping with you to get out of bed! The wardrobe is quite large in comparison and there’s a lot of unused storage space that’s not needed- lots of shelving. The room could do with a few more hooks to hang towels to dry. It’s probably smaller than some backpackers. The room was clean but not spotless. Despite these issues we did think it was in a good location close to transport, so feel you get what you pay for. I possibly wouldn’t stay again though due to the size and no AC. It was great to get out of the room and go up to the pool and jacuzzi on the 20th floor with amazing views. The staff were very friendly throughout the stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Whitney

Travelled with partner
Liked: Amenities
good selection of amenities but bathroom and kitchenette are so small you practically can’t use them. the toilet was extremely uncomfortable to us e especially as a tall person, and when i wanted to shower the door was broken. overall it was okay but probably wouldn’t stay again, especially because of the 100£ deposit they take and don’t mention when you book. it’s not really worth the money
Stayed 2 nights in Jul 2025

8/10 Good

Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views, pool and spa amenities. Standard rooms are small don't be surprised but be wary which room you get, it can get hot and loud with local transport. Overall good place to stay
Stayed 3 nights in Jun 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Staff & service

Basic stay

Room was clean and fresh. No soap in bathroom to wash hand. No shower gel or dish cloth. Two small cups. Very basic…
Stayed 1 night in Jul 2025

4/10 Poor

Rebecca

Travelled with partner
Disliked: Property conditions & facilities
Reception is beautiful and the area is very nice and easy to reach. For us, the positives end there unfortunately. The room was tiny and very rough around the edges including holes in the kickboard and very scabby looking paintwork and heater. The worst part…the heat!!! It hits you as you get off the lift like when they open the aeroplane doors on holiday. THERE IS NO AIR CONDITIONING IN THE ROOMS and the tiny fan provided rattled all night, reaching some kind of turbo speed before cutting out and starting again. The window opened only a few inches (just enough to hear the DLR train screech past every 8 minutes). Pleased we just stayed one night. You get what you pay for I guess.
Stayed 1 night in Jul 2025