2/10 Terrible
Raghunath
Travelled with family
29 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Double tree in downtown Chatanooga was the worst hotel experience,ever, as this hotel was not well cleaned, carpetting, beds, and rooms smelled of cig smoke, and had non functional thermostats.
Most upsetting was Gunner at the front desk, who was very rude and unprofessional with his attitude, starting from our enquiry of water bottles, and he himself suggested full refund, compelling us to look for options, based on above described room issues.
He suggested to find options bc we told him this hotel and room mgmt was very unsatisfactory.
Once we were on the phone to find nearby options, he refused to refund and waive fees(which he 1st said he would.) Then I asked to speak to his mgr and he said he would refund without penalty but takes 3-5 business days. I have a card with mgr mnber and will call to discuss how inconvenient and embarassing this has been, to find a clean room with working temperature, but also get a hassle, delay, and chaos out of this. Never had this expereince with any other hotel or double tree. Customer Service helped me to find option in another nearby Doubletree, Hamilton Place. This branch is clean, friendly, and the actual expected hilton experience for loyal customers.
I want to be refunded with no fees for the downtown DThotel, ans reimbursed for the delay of 2 hours and our inconvenience travelling from Florida.
I will definitely write negative reviews if this issue is not refunded fully and reimbused for our inconvenience and hassles today,
Raghunath
Stayed 1 night in Dec 2024
