6/10 Okay
lisa
Travelled with partner
4 Jan 2025
Disliked: Staff & service
Front desk staffer at check in was Rude! Argumentative when asked for the street address, while we were in car looking for it. Gave us wrong directions, then hung up on us when we repeatedly asked him for the street address to determine if we were driving in the correct direction. Told us to look at google maps. Obviously we COULDN"T, had no signal. When my Spanish speaking husband asked him in Spanish, b/c he wouldn't talk to me. Clerk called him racist for speaking Spanish to him and Hung up on us again. He should be fired, and have no interaction with hospitality customers. Customer service is NOT his forte. He had the opportunity to apologize when we arrived. And still continued his argumentative manner. Awful