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Sheraton Universal Hotel

4.0 star property

Photo gallery for Sheraton Universal Hotel

Premium bedding, down duvets, in-room safe, desk
Property amenity
Lobby
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Place, Universal Studios Hollywood
    ‪8 min walk‬
  • Place, The Wizarding World of Harry Potter™
    ‪10 min walk‬
  • Place, Universal CityWalk
    ‪12 min walk‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪37 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(16 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(376 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(229 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Queen Beds

8.8 out of 10
Excellent
(240 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Double Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(9 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds, Lanai

Designer toiletries, hair dryer, towels, soap

Premium Room, 2 Queen Beds, Lanai

8.2 out of 10
Very good
(174 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Meeting facility

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.8 out of 10
Excellent
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Family Room, 1 King Bed

8.8 out of 10
Excellent
(125 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Family Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Outdoor pool, a heated pool, pool loungers
Hilton Los Angeles/Universal City
Universal City
  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 3,144 reviews
The price is NZ$384
includes taxes & fees
7 June - 8 June
Hilton Los Angeles/Universal City

About the area

Universal City

Located in Universal City, Sheraton Universal Hotel is in the entertainment district, a 1-minute drive from Universal Studios Hollywood and 5 minutes from Capitol Records Tower. .This hotel is 2.7 mi (4.3 km) from Warner Brothers Studio and 2.7 mi (4.4 km) from Hollywood Bowl.

What's nearby

  • Universal Studios Hollywood - 8 min walk - 0.7 km
  • The Wizarding World of Harry Potter™ - 10 min walk - 0.9 km
  • Universal CityWalk - 12 min walk - 1.0 km
  • iFLY Hollywood Indoor Skydiving - 15 min walk - 1.3 km
  • Theatre West - 18 min walk - 1.6 km

Getting around

  • Universal City Station - 8 min walk
  • Downtown Burbank Station - 10 min drive
  • Hollywood Burbank Airport (BUR) - 24 min drive

Restaurants

  • ‪In-N-Out Burger - ‬15 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Sheraton Universal Hotel - Lobby Bar - ‬1 min walk
  • ‪Isla Nu-Bar - ‬15 min walk
  • ‪Carl's Jr. - ‬11 min walk

About this property

Sheraton Universal Hotel

Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 461 air-conditioned rooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite for lunch at The California's, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Universal City? This hotel has 32774 square feet (3045 square meters) of space consisting of conference space and 17 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 55 per day)
  • Secured valet parking on site (USD 63 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay

Service animals are welcome, and are exempt from fees

1 total (up to 40 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 30.0 per stay

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 55 per day (in/out privileges)
  • Secured valet parking fee: USD 63 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Universal

Hotel Universal

Sheraton Hotel Universal

Sheraton Universal

Sheraton Universal Hotel

Universal Hotel

Universal Sheraton

Universal Sheraton Hotel

Sheraton Universal Hotel Hotel

Sheraton Universal Hotel Universal City

Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2632 out of 4171 reviews
Rating 8 - Good. 762 out of 4171 reviews
Rating 6 - Okay. 399 out of 4171 reviews
Rating 4 - Poor. 196 out of 4171 reviews
Rating 2 - Terrible. 182 out of 4171 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Raychel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Clean room. I have stayed here before but this time i was near the freeway side. I don't recommend. Very noisy. Traffic all night. Cars racing sounds coming from somewhere. Lots of sirens throughout the night.
Stayed 1 night in Feb 2026

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was pleasant and helpful shuttle to Universal only 5 minutes to the entrance
Stayed 1 night in Jan 2026

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Feb 2026

4/10 Poor

Beverly

Stayed 2 nights in Feb 2026

6/10 Okay

Cherie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lights were flickering in the bath room and night stand
Stayed 2 nights in Feb 2026

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location for Universal Studios
Stayed 2 nights in Feb 2026

8/10 Good

Marvin

Stayed 2 nights in Feb 2026

4/10 Poor

Elizabeth

Some of the staff was great, our issue was the water in our room. We had no cold water at all. They had two engineers come and try to fix it but we were told to let the water run for 30 minutes before showering/washing our hands and the water would be warm. I had to complain four times to even get to this point. We received complimentary breakfast for our four day stay but our days were all planned so we were only able to enjoy it one day. Unfortunately, I would not stay here again.
Stayed 3 nights in Feb 2026

10/10 Excellent

Chad

Stayed 1 night in Feb 2026

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities
Everything was spot on. Everyone was welcoming as well for being spotless clean. Enjoyed our stay wish we stayed longer
Stayed 2 nights in Feb 2026

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was nice. Front desk was helpful. Concierge appeared bothered when we asked him questions about the property. While waiting for shuttle to Universal Studios, we were accosted by a very aggressive guy who claimed to be from Tesla that really wanted to give us a “free” ride to the park. Why are solicitors and outside vendors allowed to peddle on hotel grounds? We ate dinner in restaurant and were charged a 20% service fee. Not very attractive for hotel guests to want to dine on property.
Stayed 2 nights in Feb 2026

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2026

10/10 Excellent

DENINE

Stayed 1 night in Feb 2026

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean amd staff went above a beyond for accommodations.
Stayed 1 night in Feb 2026

8/10 Good

Tigran, Granada hills

Stayed 1 night in Feb 2026

2/10 Terrible

Amber

Expedia has not fulfilled my request and it's impossible to get ahold of them
Stayed 2 nights in Feb 2026

8/10 Good

Heather

Travelled with family
Liked: Staff & service
Very nice room service staff
Stayed 1 night in Feb 2026

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was great, the rooms were clean and comfortable. We also had a great view of the pooll. Just be aware that the lanai rooms are very small.
Stayed 3 nights in Feb 2026

10/10 Excellent

Rudy

Stayed 1 night in Feb 2026

10/10 Excellent

Eddie

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!! Will be back
Stayed 2 nights in Jan 2026

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, amenities
Nice place to stay that is close to Universal. However, lookout for those food prices! How do people survive in California with those prices? Yikes.
Stayed 4 nights in Feb 2026

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2026

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a beautiful Room and well appointed furnishings and friendly Front desk
Stayed 4 nights in Feb 2026

10/10 Excellent

francisco

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a great Hotel staff and Amenities
Stayed 2 nights in Feb 2026

10/10 Excellent

Nickie Thi xuan, Sacramento

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2026