6/10 Okay
Frederick
Travelled with family
9 Dec 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
I do not like the fact that front desk kept asking for $20 deposit in cash even though I insisted that such deposit be charged under the credit card that I used to book this hotel stay. I do not like the fact that even though it is advertised that housekeeping is done daily that when I requested for housekeeping because our towels are already wet and our trash needs to be emptied the front desk person insisted that housekeeping is only done on the second night. When I requested that the trash be emptied we came back to a room and found trash bags on our hotel desk table signaling that we empty our trash and replace it with those plastic bags ourselves. When I asked that our towels be replaced because they were all wet and we placed them on the bathroom floor we found replacement towels on our desk the next day while the wet and dirty towels stayed on the bathroom floor. The hotel looks pretty decent even though there wasn't a roomy parking space but staff needs to stop treating their own property like a third world Hotel with Third World Service
Frederick
Stayed 3 nights in Dec 2025