2/10 Terrible
Alicia Eleanor
Travelled with family and small children
29 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
We paid for villa suite and after traveling we show up and are put in a room quarter the size we paid for. Nadia who checked us in even noted on our paperwork that we paid for Villa suite (which we purposely did cuz we had our baby). Since baby was with us we needed to put her milk away and nap. After multiple phone calls they finally got us the room we paid for yet did not have an ocean view (the manager claimed it did but you could barely see it - partial ocean view at best). Again go to lobby and manager says nothing he can do tonight to come back tmw. At this point I’m crying out of frustration that my baby missed her nap window, hadn’t yet been fed and her milk no longer good. The manager I think his name was Vauso (?) says very insensitive “well I offered you a solution.” Majority of the service was terrible whether it be restaurant or pool. The drinks and food took too long to come or wouldn’t get a refill on water. Half the time at the pool we didn’t even get a server to offer us a drink. And to top it off the pool was freezing and could not be enjoyed either. Definitely not the trip we hoped for and when friends ask how the hotel was they’ll get the honest truth. Terrible!
Alicia Eleanor
Stayed 5 nights in Dec 2024