2/10 Terrible
Cedrick
3 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Review for Royal Solaris, Cabo San Jose 3/10
I recently stayed at Royal Solaris in Cabo San Jose, and unfortunately, my experience was far from the relaxing getaway I had hoped for.
First, the food was consistently disappointing. Dishes were either undercooked or overcooked, with very little variety throughout the stay. For an all-inclusive resort, I expected far better quality and more options. To make matters worse, the drinks were off-brand, watered down, and often had a grainy texture that left me with headaches rather than enjoyment.
The amenities were not as advertised. The rooms were dirty, with stained bedding that raised serious health concerns. The water pressure in the showers was almost nonexistent, making it difficult to feel clean. It’s clear the resort is cutting corners on basic upkeep and hygiene, which is unacceptable.
The transportation service they partner with is a complete scam—be prepared for unexpected fees and delays. The spa was another letdown. Male clients are apparently unwelcome for certain services like waxing or massages, which felt discriminatory and unprofessional.
Additionally, the lack of communication between staff and guests was frustrating. Non-members and members seem to receive completely different levels of service, but this distinction isn’t made clear at any point. The concierge was unhelpful and seemed uninterested in resolving issues.Overall, Royal Solaris fell short in every category—poor food, misleading amenities, and terrible
Cedrick
Stayed 3 nights in Dec 2024