All of the staff were really friendly, polite and helpful from arrival to departure. I arrived after dinner had finished for the day but they had made me 2 plates of salad plus meat, bread, cheese and put it in my kitchen fridge which was very nice after a day of travelling.
I came for a solo cycling training holiday and the hotel was great for that, amazing secure bike storage room, fully stocked with tools, pump, storage space for bike boxes. Much better than trying to take bikes in lifts /storing on hotel room balconies as is typical!
The public areas were modern and stylish, breakfast buffet had elements that varied daily and particularly good bread and croissants. The dinner buffet had a couple of options a night which were typically healthy and tasty and the soups were very good.
There is no hotel bar, but you can get drinks with dinner and the reception sells food, water, beers / wines /spirits around the clock too.
My room was an apartment with patio, kitchenette, living/dining room, twin bedroom with lots of storage and toilet/shower room; so space was excellent. Rooms were not as modern as the public areas but were clean and neat.
Location-wise the hotel is not in a touristy area, it has no dedicated parking but I never had an issue parking in the free public parking within 2 mins walk of the entrance.
There is a small local town with shops, bars, restaurants about 5 minutes walk away and bigger Los Realejos about 15 minutes but all uphill!