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VISIONAPARTMENTS Lucerne Neustadtstrasse

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse

Laptop workspace, iron/ironing board, free WiFi, bed sheets
Front of property
Coffee/tea maker, electric kettle
Deluxe Room
Shower, free toiletries, hair dryer, towels

Reviews

7.0 out of 10

Good

Popular amenities

  • Laundry
    Laundry
  • Free WiFi
    Free WiFi

Explore the area

Map
Neustadtstrasse 16, Lucerne, 6003
  • The Swiss Path
    12 min walk
  • Mt. Rigi
    12 min walk
  • Jesuit Church
    13 min walk
  • Emmen Air Base (EML)
    14 min drive

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 21 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Studio

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Mini

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Mini

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Junior

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Junior

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Deluxe Studio

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

ibis budget Luzern City

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
3.9 out of 5, Good, (1000)
The price is NZ$168
for 1 night
includes taxes & fees
9 Dec - 10 Dec
ibis budget Luzern City

About the area

Lucerne

A stay at VISIONAPARTMENTS Lucerne Neustadtstrasse places you in the heart of Lucerne, within a 15-minute walk of Chapel Bridge and Museum Sammlung Rosengart. .This hotel is 0.5 mi (0.9 km) from The Swiss Path and 0.6 mi (0.9 km) from Jesuit Church.

What's nearby

  • KKL Lucerne - 13 min walk - 1.1 km
  • Chapel Bridge - 13 min walk - 1.1 km
  • Lion Monument - 4 min drive - 2.2 km
  • Swiss Transportation Museum - 5 min drive - 3.4 km
  • Chateau Guetsch - 5 min drive - 3.7 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 12 min walk
  • Zurich Airport (ZRH) - 58 min drive

Restaurants

  • ‪Two Hands Coffeehouse - ‬4 min walk
  • ‪Café Nord - ‬4 min walk
  • ‪Parterre - ‬2 min walk
  • ‪Wolf - Burger & Steak Bar - ‬5 min walk
  • ‪BOLERO Restaurante - ‬4 min walk

About this property

VISIONAPARTMENTS Lucerne Neustadtstrasse

Hotel in Lucerne, near Chapel Bridge
VISIONAPARTMENTS Lucerne Neustadtstrasse offers 60 accommodations with coffee/tea makers and hair dryers. 30-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided weekly.
Featured amenities include express check-in, express check-out, and multilingual staff.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • Lift

Guest services

  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 65.0 per stay
Cribs (infant beds) are available for CHF 45.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: CHF 45.0 per stay
  • Rollaway bed fee: CHF 65.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Hotel Fox Luzern
Hotel Fox
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel
VISIONAPARTMENTS Lucerne Neustadtstrasse Lucerne
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel Lucerne

VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 114 out of 692 reviews" "
Rating 8 - Good. 273 out of 692 reviews" "
Rating 6 - Okay. 154 out of 692 reviews" "
Rating 4 - Poor. 81 out of 692 reviews" "
Rating 2 - Terrible. 70 out of 692 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ursula

Travelled with partner
Liked: Cleanliness
The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.
Stayed 2 nights in Aug 2024

2/10 Terrible

Lindsay, Mizunami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!
Stayed 2 nights in Aug 2024

2/10 Terrible

Viktor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Anne

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
So so
The air conditioning was not cooling the room, which is really small, making hard to stay or sleep there. Customer assistance gave incomplete information.
Stayed 2 nights in Jul 2024

6/10 Okay

THAVONE, SAINT PETERSBURG

Travelled with family
Disliked: Staff & service
Tried to contact customer service and no response ac died.
Stayed 2 nights in Jul 2024

2/10 Terrible

Amber

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.
Stayed 2 nights in Jul 2024

8/10 Good

Keli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.

4/10 Poor

Samuel

Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne
Stayed 2 nights in Jun 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024

8/10 Good

Kyuyoung, Monterey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024

2/10 Terrible

Diane

Stayed 2 nights in May 2024

10/10 Excellent

Sara

Stayed 3 nights in May 2024

4/10 Poor

Michael

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.
Stayed 2 nights in May 2024

2/10 Terrible

Naman

Stayed 3 nights in Dec 2023

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but got all that u need
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
Stayed 2 nights in Oct 2023

2/10 Terrible

Antony

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not stay here in the hotter months- room was basically a sauna. When I reached out about the giant air unit in the room not working they responded by saying they gave us a fan. If you try and open the windows to let some air you will let bugs in that area attached to the streetlight right outside the window. Check in process also took over a half hour just to get a code for the room and you will get rudely kicked out of your room at exactly 10am the day of check out- I do not recommend this property to anyone

4/10 Poor

Christopher

Stayed 2 nights in Jun 2022

10/10 Excellent

Dee, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went in 2018 and absolutely loved the hotel. Unfortunately we couldn't stay the whole time but we loved the location and how well it was maintained.
Stayed 3 nights in Jun 2018

4/10 Poor

Neve

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2020

6/10 Okay

Nhi

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
it is clean if you manage to get in
its a small space .. oddly shaped .. okay for sleeping only non of kictchen based plug and devices worked. TV also didnt work, the aircon didnt work the first day. But its very clean and new building. walking distance from the station. all of their number online are mostly wrong... even hotel dot com doesnt have the right one... do contact them before you arrive to get access code.
Stayed 4 nights in Jul 2020

8/10 Good

Giulia

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
Very nice and clean room. The room was in perfect conditions and all the appliances were new. The service offered was a little poor but at the end all went well.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2018