We arrived at Lugano late afternoon, the instructions for getting into the apartment were sent in advance, so we had no problem getting in. The garage to park the car is just 3 minutes walking from the apartment itself. We rented the executive apartment, which easily can fit 6 persons or even 6 adults and 2 babies. We found all very nice and tidy, the views are great. As it is near the city center, we strolled down the stairs (very steep ones) and found lots of restaurants, shops, etc.
We also used the sauna, very nice! The only think I would suggest is for the owner to leave instructions printed on WIFI and Sauna use.
This apartment has 2 bedrooms and a living room. But only one bedroom is with bed, the other has a sleepingcouch. Although not bad, a bed would be much better. 2 bathroom, only 1 shower, perfect for a short stay. The kitchen nice and big, but the table is link to a wall so only space for 5 to sit down.