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Grand Velas Riviera Maya - All Inclusive

5.0 star property
VIP Access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Velas Riviera Maya - All Inclusive

Exterior
2 indoor pools, 3 outdoor pools, pool umbrellas, pool loungers
Property entrance
Premium bedding, down duvets, pillow-top beds, free minibar
Free daily buffet breakfast

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Restaurant
  • Spa
  • Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included

Explore the area

Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    8 min drive
  • Gran Coyote Golf
    9 min drive
  • Tres Rios Ecopark
    13 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min drive

Room options

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

  • 128 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Ambassador Suite Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Ambassador Suite Ocean View

  • 119 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Premium bedding, down duvets, pillow-top beds, free minibar

Zen Grand Two Bedroom Family Suite Nature View

  • 220 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Ambassador Pool Suite Ocean View

  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

  • 235 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

Premium bedding, down duvets, pillow-top beds, free minibar

Nature View Suite - Zen Experience

  • 110 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

Premium bedding, down duvets, pillow-top beds, free minibar

Nature View Suite with Pool - Zen Experience

  • 109 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Playa del Carmen

A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. .This all-inclusive property is 11.7 mi (18.9 km) from Xcaret Eco Theme Park.

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.2 km
  • Playa Xcalacoco - 8 min drive - 2.4 km
  • Gran Coyote Golf - 9 min drive - 5.3 km
  • Tres Rios Ecopark - 13 min drive - 6.8 km
  • Playa del Carmen Main Beach - 20 min drive - 9.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬13 min drive
  • ‪Privilege Lounge - ‬20 min walk
  • ‪Piano Bar - ‬14 min drive
  • ‪Restaurante Hacienda - ‬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Fusion cuisine at Cocina de Autor (+12), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon. A complimentary manager's reception is offered each day.
Cocina de Autor (+12) - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Piaf (+12) - This beachfront fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Local area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–noon
  • 8 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Cocina de Autor (+12)
  • Sen Lin
  • Lucca
  • Frida
  • Piaf (+12)

Things to do

  • 2 indoor pools
  • 3 outdoor pools
  • 4 hot tubs
  • Fitness classes
  • Air hockey
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Fitness centre
  • Table football
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms
  • Travel cot

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (94548 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Games
  • Local artist showcase
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Bath or shower
  • Children's dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 65-inch smart TV
  • TV channels
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 719 out of 826 reviews" "
Rating 8 - Good. 70 out of 826 reviews" "
Rating 6 - Okay. 13 out of 826 reviews" "
Rating 4 - Poor. 15 out of 826 reviews" "
Rating 2 - Terrible. 9 out of 826 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
Stayed 5 nights in Aug 2024

8/10 Good

Maggie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.
Stayed 7 nights in Jul 2024

4/10 Poor

Jose Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
Stayed 4 nights in Aug 2024

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Stayed 4 nights in Jul 2024

10/10 Excellent

marat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Jul 2024

4/10 Poor

Arsen

Travelled with family
Disliked: Staff & service
Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all personnel
Stayed 5 nights in Jul 2024

10/10 Excellent

Joseph Urba Rupp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Stayed 6 nights in Jul 2024

10/10 Excellent

Zia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rosa

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Stayed 4 nights in Jun 2024

10/10 Excellent

Tina

Stayed 6 nights in Jun 2024

2/10 Terrible

david

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Stayed 7 nights in Jun 2024

10/10 Excellent

Claudine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch. Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed. By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch. Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming. The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm. In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!
Stayed 7 nights in Jun 2024

10/10 Excellent

YAIR FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Stayed 4 nights in Jun 2024

10/10 Excellent

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Igor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Stayed 5 nights in May 2024

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!
Stayed 5 nights in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to 5* expectations
Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! Alfonso was a great butler! We will be going back again and recommending to others!
Stayed 4 nights in May 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff and property amazing!
Stayed 3 nights in May 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Yedidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 10 nights in Apr 2024

4/10 Poor

Olga

Travelled with family and small children
Liked: Cleanliness, staff & service
No entertainment!, kids were bored, food was moderate, your plates were taken away right you put fork down!, no music in the evening, there was nothing to do for 9 and 10 years old, no even pool activities, no floaties, you have to buy one or just pleased them to give you some which were left by the other visitors! The food was ok, nothing special. The food im cooking at home taste much more better. Sushi was just ok, nothing special.
Stayed 4 nights in Apr 2024

10/10 Excellent

Orjana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers.
Stayed 5 nights in Apr 2024