Located in Mackay (West Mackay), White Lace Motor Inn is within a 5-minute drive of Mackay Regional Botanic Gardens and Caneland Central. .This motel is 1.2 mi (1.9 km) from Mackay Base Hospital and 1.3 mi (2.1 km) from Mackay Enertainment and Convention Centre.
Mackay Enertainment and Convention Centre - 2 min drive - 2.1 km
Mackay Base Hospital - 3 min drive - 1.9 km
Bluewater Lagoon - 3 min drive - 2.5 km
Harrup Park - 3 min drive - 2.7 km
Getting around
Mackay Station - 5 min drive
Mackay, QLD (MKY) - 6 min drive
Restaurants
McDonald's - 3 min drive
The Coffee Club - 3 min drive
KFC - 13 min walk
Hungry Jack's - 2 min drive
Austral Hotel - 2 min drive
About this property
White Lace Motor Inn
Colonial Mackay motel in West Mackay with free breakfast
White Lace Motor Inn offers 37 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels and first-run movies.
Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the motel include an outdoor pool.
Children under 13 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 37 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This Colonial motel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Grab a bite from the snack bar/deli serving guests of White Lace Motor Inn. Mingle with other guests at the complimentary reception, held daily. A complimentary on-the-go breakfast is served on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 7:30 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Motorhome/coach/lorry parking (free) on site
Wheelchair-accessible parking available
Height restrictions apply for on-site parking
Food and drink
Free on-the-go breakfast available 7:30 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
Free daily reception
Restaurants on site
Free Light Breakfast Bar
Things to do
Outdoor pool
Family friendly
Laundry facilities
Microwave
Outdoor pool
Snack bar/deli
Guest services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Outdoors
BBQ grill(s)
Garden
Picnic area
Pool sunloungers
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Grab bar near toilet
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)
More
Designated smoking areas
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Heating (climate-controlled)
Bathroom
Free toiletries
Hairdryer
Towels
Entertainment
32-inch flat-screen TV
TV channels
First-run films
Premium channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Freezer
Microwave
Toaster
More
Access via exterior corridors
Desk
Iron/ironing board
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 10:00 AM
Contactless check-out available
Special check-in instructions
The front desk is open Monday - Friday (8:00 AM - 7:00 PM) and Saturday - Sunday (8:30 AM - 7:00 PM)
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Onsite parties or group events are strictly prohibited
We should mention
This property does not have elevators
Pool access available from 7:30 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 13 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
White Lace Motor Inn West Mackay
White Lace Motor Inn
White Lace Motor West Mackay
White Lace Motor
White Lace Motor Inn Motel
White Lace Motor Inn West Mackay
White Lace Motor Inn Motel West Mackay
White Lace Motor Inn Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 412 out of 831 reviews" "
10 - Excellent
412
Rating 8 - Good. 299 out of 831 reviews" "
8 - Good
299
Rating 6 - Okay. 81 out of 831 reviews" "
6 - Okay
81
Rating 4 - Poor. 27 out of 831 reviews" "
4 - Poor
27
Rating 2 - Terrible. 12 out of 831 reviews" "
2 - Terrible
12
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
2/10 Terrible
Zoe
Travelled with family and small children, Travelled with partner
The worst motel I have ever stayed in. Beds were so uncomfortable, layout of room was odd. Had to walk through a common room stayed with other guest to enter room via the bathroom which locked from the outside ,so other guest had to wait before leaving.
Stains on floor and furniture, bathroom was dirty.
Attitude about cancelling sucks.Abused for forgetting to cancel. I have a mental disability and didn't deserve the swearing. Calling me the C world was too far. I hope he loses his job.
Advertised as renovated! The room they provided was outdated and run down. How can this be a 4 star motel?
Wilfried
Stayed 1 night in Aug 2024
6/10 Okay
Rebecca
Business traveller, Travelled with partner
14 Aug 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Property listed as a motel with full daily housekeeping. There has apparently been a change of ownership but the info has not been updated in the advertising, the notes in the bathroom about if you want fresh towels, the please clean my room signs and also in the property guide book. Resulted in our towels remaining on the floor until we had to call and request new ones. The room we were in also had some very sticky doors - the bathroom the ply is mostly separated from the rest of the door leaving you pulling on something broken and also the front door would get stuck that needed a couple of full weight pulls to get it open.
Bed was comfy, tv was great but not refilling tea/coffee amenities or housekeeping on the days you request it mid stay isn't really on when it's booked as advertised. It's not a self-service apartment. So please take note.
Just needed a bed for one night on a long road trip. They organised a late check in and were really helpful. The free breakfast was basic but much appreciated
D
Stayed 1 night in Aug 2024
6/10 Okay
Sharon
13 Aug 2024
Disliked: Staff & service
After being there before and enjoying our stay, this time I did not find the management so welcoming.
Overall, my stay was all I needed. I was a little disappointed the bathroom bin had not been emptied when the room was cleaned which left it a little smelly. An oversight on the cleaners part, tho I accept that can happen.
Property was clean and safe. All 3 beds were super old, and you can feel the springs, which was not comfortable. Breakfast was just a couple of cereal packets and some toast.
We booked a ‘superior’ room sadly the room smelt musty, the toilet had dirty stains and constantly leaked, There were ants in the kettle, bed desperately needs replacing. Only One 600ml water bottle in family room
We had one blanket to share between beds.
Breakfast presentation very underwhelming . Had to climb a secured box to get into shower/bathtub.
Could not recommended
Julianne
Stayed 1 night in Jul 2024
4/10 Poor
Ron
Travelled with partner
26 Jul 2024
Breakfast was very poor,
The bed only has a thin sheet in the middle of winter.
The reverse cycle A/C heater trips out leaving you cold all night.
The motel rooms are dated and run down,need renovating. Paint peeling in bathroom, usual mouldy joins in shower. Noisy fridge, carpet lifting.The beds are old and very uncomfortable, one double sagged to the middle the other hard as a rock.The front rooms (which ours was a family room)are right on main road and in the flight path for the airport. Have stayed at other motels on the same road but this has been the worst one.
Penne
Stayed 1 night in Jun 2024
8/10 Good
Jodi
26 Jun 2024
Liked: Staff & service
Rooms a bit dated, but handy location and staff very helpful. We quite regularly stay here when in town
Jodi
Stayed 2 nights in Apr 2024
8/10 Good
Darren
Business traveller
21 Jun 2024
Liked: Room comfort
One night in Mackay
On check in, I was not advised or instructed to grab my breakfast food, which was included in my stay. I have stayed at this hotel for the past 8 years and this was the first time that I was not instructed to grab my breakfast on check in. The hotel was roomy and comfortable but is dated and needs some TLC.