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Hotel Ciudad de Alcalá

2.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Ciudad de Alcalá

Double or Twin Room
Interior entrance
Interior entrance
Double Room Single Use
Interior entrance

Reviews

7.2 out of 10

Good

Popular amenities

  • Laundry
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
  • Convent of San Juan de la Penitencia
    7 min walk
  • Teatro Salon Cervantes
    8 min walk
  • Plaza Cervantes
    9 min walk
  • Madrid (TOJ-Madrid-Torrejon)
    11 min drive

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 13 sq m
  • Sleeps 3
  • 1 Double Bed

Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Triple Room

  • 15 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed OR 3 Twin Beds

Similar properties

Bathroom

Travelodge Madrid Alcala de Henares

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very good, (424)
The price is NZ$140
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Travelodge Madrid Alcala de Henares

About the area

Alcala de Henares

A stay at Hotel Ciudad de Alcalá places you in the heart of Alcala de Henares, steps from Palacio Laredo and 7 minutes by foot from Convent of San Juan de la Penitencia. .This hotel is 0.6 mi (0.9 km) from Monastery of San Bernardo and 0.6 mi (1 km) from Regional Archaeological Museum.

What's nearby

  • Plaza Cervantes - 9 min walk
  • Convent of Las Clarisas de San Diego - 9 min walk
  • University of Alcala - 9 min walk
  • Cervantes Birthplace Museum - 10 min walk
  • La Garena Plaza Shopping Center - 6 min drive

Getting around

  • Alcalá de Henares Station - 3 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive

Restaurants

  • ‪Cafetería - Restaurante San Isidro - ‬5 min walk
  • ‪Cerveceria la Cartujana - ‬6 min walk
  • ‪Cervecería Indalo - ‬7 min walk
  • ‪Estación de Alcalá de Henares - ‬2 min walk
  • ‪Pizzeria Carlos - ‬5 min walk

About this property

Hotel Ciudad de Alcalá

Hotel in Alcala de Henares with a 24-hour front desk and a coffee shop
Hotel Ciudad de Alcalá offers 30 accommodations with safes and hair dryers. 15-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 30 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Satisfy your appetite at the hotel's coffee shop/cafe.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 8 per day)
  • Limited on-site parking

Food and drink

  • 1 coffee shop/cafe

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Bath
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 15-inch flat-screen TV
  • Digital channels

More

  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 10.6 per day

Payment types

Important information

Optional extras

  • Self parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Hotel Ciudad de Alcalá Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 71 reviews" "
Rating 8 - Good. 26 out of 71 reviews" "
Rating 6 - Okay. 22 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 5 out of 71 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Marlon

Stayed 2 nights in Feb 2024

10/10 Excellent

Marlon

Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Marlon

Stayed 1 night in Jan 2024

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023

6/10 Okay

Rodolfo

Travelled with family
Liked: Staff & service
Por el costo estuvo ok, nada espectacular.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Well positioned
The hotel is a bit tired and could do with a significant upgrade, although it is very well positioned for access to the train station and casco historico.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Near to the Train Station and the bus stops. It was easy to go to Madrid and they had buses to the Airport from 5.45am Reaching by 6.45am. so was all Good for my Transit. The bed could be better
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and bars Walking distance to train approx mins and clean
Stayed 9 nights in Dec 2018

8/10 Good

Marlon, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price Location perfect-close to lots of restaurants/bars Coffee shops etc Around the corner from train station
Stayed 6 nights in Jul 2018

8/10 Good

Sheri

Liked: Staff & service, room comfort
An old "new" build in Alcala, great location.
This is in a great part of Alcala. Very close to the old district and bus stops right out front of the hotel. There are grocery stores close. The hotel itself is average for Spain. It is an older building, but without the old Spanish charm. If you can disregard the outside facade of the building, you can make yourself at home for a night or two. The rooms are small but accommodating.
Stayed 4 nights in May 2018

4/10 Poor

Karl, PA

Disliked: Cleanliness, staff & service
Cheap, and you get what you pay for
Walls are paper thin. I heard every conversation, party, and embarrassingly brief sex act. I understand that hotel staff can't do anything about street noise, but when the staff lives on site, they can and should do something about noisy guests at 3am. Don't stay here if you want to get any sleep.
Stayed 5 nights in May 2017

6/10 Okay

daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Air conditioning was terrible. They had to move us from the room. In the new room the shower drain was clogged. Very poor internet. The owner or employee was always smoking on tje hallway and terrible smell all over the hotel. Not a 2 star hotel, I will give a minus 2. They need to remodel everything very old and dated, need complete remodeling but a good thing is the great location and can say a very comfortable bed.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
The hotel is located in the centre of the city, close to the rail station and shopping centres. The room was quiet and the bed was comfortable.

8/10 Good

MARI PAZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Correcto
POSITIVO: Económico, limpio y camas cómodas. NEGATIVO: Sólo había un enchufe y estaba en el baño. A la habitación 206 no llegaba el WiFi.
Stayed 1 night in Aug 2024

4/10 Poor

Jesús María

Liked: Staff & service
Disliked: Property conditions & facilities
Muy viejo, poco espacioso,antiguo, poco iluminado, eso sí con toda una pared de espejos. Nos gustó la situación
Stayed 1 night in Jul 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Verónica

Stayed 2 nights in Oct 2023

2/10 Terrible

tirso

Disliked: Cleanliness
Le falta condiciones
Stayed 4 nights in Oct 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Nada en especial sólo que tuvimos un problema con el aire acondicionado y lo solucionaron super rápido.
Stayed 2 nights in Jun 2023

8/10 Good

Roberto

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022