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Pestana Plaza Mayor Madrid

4.0 star property

Photo gallery for Pestana Plaza Mayor Madrid

Interior
Indoor pool, seasonal outdoor pool, pool loungers
Cocktail bar
Deluxe Plaza Mayor
Couples treatment room(s), sauna, body treatments, aromatherapy

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Calle Imperial, 8, Madrid, 28012
  • Plaza Mayor
    ‪2 min walk‬
  • Royal Palace of Madrid
    ‪9 min walk‬
  • Prado Museum
    ‪16 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪28 min drive‬

Room options

View all photos for Loft

Loft

Loft

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor

Deluxe Plaza Mayor

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor)

Suite (Plaza Mayor)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

Classic Room

Classic Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

View from property

Barceló Torre de Madrid

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1769)
The price is NZ$503
for 1 room
includes taxes & fees
14 Apr - 15 Apr
Barceló Torre de Madrid

About the area

Madrid

With a stay at Pestana Plaza Mayor Madrid, you'll be centrally located in Madrid, steps from Plaza Mayor and within a 10-minute walk of Royal Palace of Madrid. .This spa hotel is 1 mi (1.6 km) from Thyssen-Bornemisza National Museum and 1.1 mi (1.7 km) from Museo Nacional Centro de Arte Reina Sofía.

What's nearby

  • Plaza Mayor - 2 min walk - 0.2 km
  • Gran Via - 9 min walk - 0.8 km
  • Royal Palace of Madrid - 9 min walk - 0.8 km
  • Prado Museum - 16 min walk - 1.4 km
  • El Retiro Park - 5 min drive - 3.1 km

Getting around

  • Madrid Principe Pio Station - 3 min drive
  • Tirso de Molina Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive

Restaurants

  • ‪La Campana - ‬1 min walk
  • ‪Five Guys Plaza Mayor - ‬1 min walk
  • ‪Mesón del Champiñón - ‬3 min walk
  • ‪Gustos Madrid Plaza Mayor - ‬2 min walk
  • ‪Las Cuevas de Luis Candelas - ‬2 min walk

About this property

Pestana Plaza Mayor Madrid

Hotel with a full-service spa, steps from Plaza Mayor
Pestana Plaza Mayor Madrid offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 87 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Stop by the hotel's restaurant, Terraza Plaza Mayor, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:00 AM.
Terraza Plaza Mayor - This restaurant serves lunch and dinner.
Café de la Plaza – Pátio - This café specializes in Regional cuisine and serves light fare only. Open select days.
Bar - Onsite cocktail bar. Open daily.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bar
  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 13 2024 to April 14 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 11:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Pestana Plaza Mayor Madrid Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 729 out of 905 reviews
Rating 8 - Good. 121 out of 905 reviews
Rating 6 - Okay. 31 out of 905 reviews
Rating 4 - Poor. 12 out of 905 reviews
Rating 2 - Terrible. 12 out of 905 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Dec 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at check-in time, they gave me a room earlier and the staff was very friendly throughout the stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ross

Stayed 7 nights in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Pestana Plaza Mayor exceeded our expectations. We are totally satisfied guests. We want to give our best compliments to the restaurant team for their service and the whole staff was very courteous and attentive. We are very happy and grateful for this wonderful experience at this very nice hotel.
Stayed 7 nights in Nov 2024

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and excellent room
Perfect location, close to all major shops and restaurants. Hotel was excellent. Great room with modern amenities including an espresso machine. Very comfortable. I will book again if staying in Madrid.
Stayed 4 nights in Nov 2024

6/10 Okay

Arturo

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location, in the middle of everything. Pleasantly surprised by an upgrade room at top floor facing the plaza. It was amazing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
The hotel was in a great location on Plaza Mayor. Cabs got tripped up a bit, preferred to drop you off up the street and some didn’t show up given the location. The staff was welcoming and helped getting a cab on the way to the airport since two we ordered either cancelled on us or we’re going to be too late. Room was nice and comfortable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Nov 2024

10/10 Excellent

Lucy Fleur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent staff, particularly reception, conceirge, porters and housekeeping. Good breakfast. Location was perfect.
Stayed 3 nights in Nov 2024

10/10 Excellent

J.

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great. room was extremely small (but understandable for a major city). great food options in the area and underground parking is available across the plaza. pool terrace was a nice place to sit and read.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and we loved being in the old centre of the city within walking distance of the various sites of interest. The Plaza Mayor is a beautiful, vibrant and lively space, however our room overlooking the square was really quiet at night thanks to the double glazed windows.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was absolutely amazing. Staff was top notch. Location couldn’t be better
Stayed 3 nights in Oct 2024

8/10 Good

Ratna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect as it is walkable to most attractions
Stayed 2 nights in Oct 2024

10/10 Excellent

NICOLAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible all around, spa and location!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jay

Stayed 4 nights in Oct 2024

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 3 nights in Oct 2024

10/10 Excellent

James, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property in an unbeatable location. I'm highly recommended!
Stayed 3 nights in Oct 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness
It’s in the center of everything. It’s walking distance to everything. It’s inside the plaza which is really great but it’s also noisy at night because it’s a big tourist spot. The staff is not as friendly as they should be. Breakfast is so so. Not sure if I’d stay there again.
Stayed 3 nights in Oct 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay, but not for the €350 price tag.
Service was good, location is excellent, and the indoor spa pool was very cool. The experience was lowered with the very small room (no space to open a suitcase), the shower leaking into the room, and that the hotel made no prior mention of the closed rooftop facilities. For the price which was higher than many peer and similarly located hotels, I didn’t think the value was there.
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL
Awesome!!!! The hotel is centrally located. The staff was amazing, they helped me with everything from directions, great recommendations in the area and reservations for trains and restaurants. I highly recommend this hotel.
Stayed 3 nights in Oct 2024