See all properties
Save

Suites You Soho

1.0 star property

Photo gallery for Suites You Soho

Deluxe Double Room
Staircase
Interior
Interior detail
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View map
Calle de la Cruzada, 1, Madrid, Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Royal Palace of Madrid
    ‪2 min walk‬
  • Place, Plaza Mayor
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.8 out of 10
Good
(7 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Twin Room, 2 Single Beds
INTER Plaza Mayor - Auto Check-in
  • Free Wi-Fi
3.2 out of 5, 159 reviews
INTER Plaza Mayor - Auto Check-in

About the area

Madrid

With a stay at Suites You Soho, you'll be centrally located in Madrid, just a 4-minute walk from Royal Palace of Madrid and 5 minutes by foot from Plaza Mayor. .This pension is 0.5 mi (0.8 km) from Gran Via and 0.5 mi (0.8 km) from Puerta del Sol.
View more Pensions in MadridOpens in a new window

What's nearby

  • Plaza de España - Princesa - 1 min walk - 0.0 km
  • Royal Palace of Madrid - 2 min walk - 0.2 km
  • San Miguel Market - 3 min walk - 0.3 km
  • Plaza Mayor - 5 min walk - 0.4 km
  • Gran Via - 8 min walk - 0.7 km

Getting around

  • Opera Station - 4 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 31 min drive

Restaurants

  • ‪Casa Ciriaco - ‬2 min walk
  • ‪Horno La Santiaguesa - ‬2 min walk
  • ‪Cervecería La Mayor - ‬2 min walk
  • ‪El Chaparrito - ‬2 min walk
  • ‪La Taberna de Ramales - ‬2 min walk

About this property

Suites You Soho

Pension connected to a rail/subway station in Madrid
Suites You Soho offers 12 accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads. This Madrid pension provides complimentary wireless Internet access.

Treat yourself to a stay in one of the 12 guestrooms, featuring heated floors and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and irons/ironing boards.
Featured amenities include express check-in, express check-out, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (EUR 20 per night)
  • Limited number of on-site self parking spaces per unit
  • Onsite parking options include a garage

Family friendly

  • Soundproofed rooms

Conveniences

  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 40-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Stay My Way mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 18 years old)
  • Covered self parking fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

SY Soho
Suites You Soho
Suites You Soho Madrid
Suites You Soho Pension
Suites You Soho Pension Madrid

Suites You Soho Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 76 reviews
Rating 8 - Good. 27 out of 76 reviews
Rating 6 - Okay. 9 out of 76 reviews
Rating 4 - Poor. 6 out of 76 reviews
Rating 2 - Terrible. 12 out of 76 reviews

7.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, amenities
I'll start by saying that you need to remove this option from your listing. At no point does it say that you don't have a reception area near the rooms. However, they do say: "Suites You Soho offers a warm welcome with express check-in." How dare you talk about a warm welcome when you can't even see them? To enter the building, you have to use an app to open two gates and then the room. The photos of the room look like they were designed with AI. It looks more like a motel room in the Old West. The only positive thing I can mention is that the bed isn't uncomfortable. Ultimately, the value for money is terrible. That's why I was annoyed that I made a reservation. An Arb would have been better.
Stayed 2 nights in Oct 2025

4/10 Poor

Tajala

Travelled with group
Disliked: Cleanliness, staff & service, amenities
On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set. That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying
Stayed 2 nights in Sep 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Aug 2025

8/10 Good

Chantel

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.
Stayed 1 night in Aug 2025

2/10 Terrible

edgar

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location was great but the room itself not very good. Super small and nobody to check you in or out. Nobody to ask for toilet paper or stuff needed in the room priced accordingly I guess
Stayed 4 nights in Nov 2024

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities
Staffs contact was via email, always professional and and offering to help.
Stayed 4 nights in Sep 2024

2/10 Terrible

phillip

Disliked: Property conditions & facilities
No storage. Small. Cramped. A window to nowhere. You can easily find better places to stay than this. Would not recommend
Stayed 4 nights in Jul 2024

10/10 Excellent

Stephen, Hebburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful. Thank you again.
Stayed 2 nights in Jun 2024

2/10 Terrible

Cora

Travelled with partner
Disliked: Property conditions & facilities
Dirty bedding, dirty room. Refused to provide glasses. Refused to clean the room. Locked us out of our room twice in two days. The second time we were locked out the entire morning, until someone finally showed up for work at 11am. I get it you don’t want to see foreigners in your country, but this attitude and level of service is simply outrageous.
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but cleanliness was poor (hair on bed sheets and pillows). Bathroom vanity decaying and hair in sink.
Stayed 1 night in Apr 2024

6/10 Okay

Lee

Stayed 2 nights in Sep 2023

6/10 Okay

Barbara

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in May 2023

8/10 Good

Chanda

Stayed 3 nights in May 2023

2/10 Terrible

Jesus Pimentel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Great location, awful housekeeping.
Stayed 11 nights in Apr 2023

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Backed up drain/sewage water

When we first arrived and turned on the bathroom taps on the sink, the plumbing was so backed up that water started to flow out of the shower drain into the bathroom floor. Slime and other debris from previous guests washed back up and filled the shower floor and made the room smell disgusting. With staff on site, we could only communicate through Whatsapp and the response times were disappointing. Once I got ahold of them they informed me that they could/would not move us to another room and that they would send maintenance to look at the problem. They did not end up sending someone to fix the issue and we had to wait for cleaning staff to arrive the following afternoon (which wasted half of our travel day in Madrid). Cleaning staff were not even aware of the issue when they arrived and I had to get them to come and look in the room. If I had left without waiting they would have not entered the room to realize there was an issue. Unfortunately we were only in Madrid for 2 days and dealing with this issue ruined most of our time there. Would not recommend staying here.
Stayed 2 nights in Oct 2022

4/10 Poor

Sonya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a great location. But the suite itself was not very clean. The bed smelled like sweat and the towels smelled sour! It wasn’t a great place to stay.
Stayed 2 nights in Jun 2022

8/10 Good

Rick, Sunny Isles Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's a nice apartment/hotel right in the middle of everything. Minutes from the Metro and restaurants are everywhere. The bed was super comfy and we enjoyed our stay. But there was one issue, which others also apparently had. There is no staff and all of the doors are electronic. But they are a "different" kind of electronic and the instructions are not exactly friendly. Others apparently also had issues because you can hear banging and frustration. And the doorknob in our room (inside) was torn from the door, obviously because someone couldn't figure it out. Here's the deal: (1) You use an app which has three options. (Assuming you find the right entryway, there are two). When they say "Fence" they mean the gate that protects the entryway door. Click open on the app, select fence, and then push the gate open. This is the easy part. (2) To open the entryway, it's labeled as "pedestrian". Click open on the app and select it but ... you will need to turn the knob FIRMLY! to the left. The knobs free-spin usually until the right code is entered. Then the knob "locks" onto the spindle and you can open the door. But the instant you release any pressure, the knob will free-spin again. (3) Same procedure for "apartment", except the knob turns to the right. Overall we were very happy. Extremely quiet, despite the aggravated guests and their doors. No fridge in case you were wondering. But we were very happy with our stay.
Stayed 4 nights in May 2022

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This spot was actually quite lovely. It was in a great location and we found it quite clean. Unfortunaltry the bed was just uncomfortable which is why we would rate it low. It dipped real low in the middle making it uncomfortable for two sleepers. If you plan on visiting here without data, we had to turn ours on to contact the staff for the wifi connection. I recommend that they have a wifi sign for their guests instead of being contacted through whatsapp.
Stayed 4 nights in May 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartments well done. Good for the weekend trip. Staff is super helpful. Thank you guys!
Stayed 2 nights in Jan 2022

10/10 Excellent

Adolfo, London

Was nice room! Nice staff!
Stayed 2 nights in Mar 2021

8/10 Good

Mojtaba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and room are excellent but the checking in system with codes has many problems and it will leave you frustrated Make sure to arrive within check in hours to avoid complications .
Stayed 3 nights in Oct 2021

8/10 Good

Mateo Miguel Milians

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and safe!
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

small rooms, angry cleaning staff good locations

Small room, check in not on site, stayed 3 days away
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2019

8/10 Good

JOEL

Liked: Cleanliness, amenities
Disliked: Staff & service
Confort chambre, situation dans la ville.
Stayed 2 nights in Oct 2025