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Sonder Santa Ana

3.5 star property

Photo gallery for Sonder Santa Ana

Loft, 1 Bedroom, Terrace | Terrace/patio
Studio, 1 Queen Bed | Living area
Apartment, 3 Bedrooms
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Washer
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle del Principe 11, Madrid, 28012
  • Puerta del Sol
    ‪2 min walk‬
  • Gran Via
    ‪6 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

  • 96 sq m
  • 3 bedrooms
  • 1.5 bathrooms
  • Sleeps 5
  • 2 Twin Beds, 1 Double Bed and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed

Studio, 1 Queen Bed

  • 25 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Courtyard View

Studio, 1 Queen Bed, Courtyard View | Dining

Studio, 1 Queen Bed, Courtyard View

  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom, Terrace

Loft, 1 Bedroom, Terrace | In-room dining

Loft, 1 Bedroom, Terrace

  • 27 sq m
  • 1 bedroom
  • 1.5 bathrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms, Patio

Apartment, 2 Bedrooms, Patio | Living area

Apartment, 2 Bedrooms, Patio

  • 61 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

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About the area

Madrid

With a stay at Sonder Santa Ana in Madrid (Madrid Centro), you'll be steps from Plaza de Santa Ana and 2 minutes by foot from Puerta del Sol. .This aparthotel is 0.3 mi (0.5 km) from Gran Via and 0.5 mi (0.8 km) from Prado Museum.
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Puerta del Sol - 2 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Prado Museum - 10 min walk - 0.9 km
  • Plaza Mayor - 10 min walk - 0.9 km
  • El Retiro Park - 5 min drive - 3.3 km

Getting around

  • Sol Station - 4 min walk
  • Madrid Recoletos Station - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • ‪Prada a Tope - ‬1 min walk
  • ‪Taberna el Fontán - ‬1 min walk
  • ‪La Venencia - ‬2 min walk
  • ‪100 Montaditos - ‬1 min walk
  • ‪Coctelería Enbabia Infused - ‬3 min walk

About this property

Sonder Santa Ana

Apartment with kitchen, steps from Plaza de Santa Ana
Sonder Santa Ana offers 35 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils.

Bathrooms include showers, complimentary toiletries, and hair dryers. 42-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Make yourself at home in one of the 35 air-conditioned rooms featuring kitchens with refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 42-inch Smart televisions are provided, with digital programming available. Conveniences include coffee/tea makers and washing machines, and housekeeping is provided on request.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Featured amenities include multilingual staff, luggage storage, and an elevator.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 37.45 per day); discounts available

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Toaster

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch Smart TV with digital channels
  • Streaming services

Laundry

  • Laundry detergent
  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (69 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 35 units
  • 6 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Nearby parking fee: EUR 37.45 per day (1312 ft away)
  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

11Th Principe Splendom Suites Aparthotel Madrid
11Th Principe Splendom Suites Aparthotel
11Th Principe Splendom Suites Madrid
11Th Principe Splendom Suites
Apartamentos Principe 11
Sonder Santa Ana Madrid
Sonder Santa Ana Aparthotel
11Th Principe by Splendom Suites
Sonder Santa Ana Aparthotel Madrid

Sonder Santa Ana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 376 out of 591 reviews
Rating 8 - Good. 152 out of 591 reviews
Rating 6 - Okay. 39 out of 591 reviews
Rating 4 - Poor. 10 out of 591 reviews
Rating 2 - Terrible. 14 out of 591 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Massiel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

stephanie

Liked: Cleanliness, amenities
Place was conveniently located with everything I needed. However, it was very loud with no soundproofing. I could hear people talking/ walking/ using the bathroom in other units like they were next to me. The noise from the club and street below could almost be drowned out if the fan was on max.
Stayed 2 nights in Jan 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, room comfort

Great location

Great stay. I would recommend Sonder as al alternative to hotels, especially when travel with family. The location of this Sonder is perfect and close to all of Madrid famous landmarks at the city center. Close to public transportation and right above a mini market which made eating or having some snacks at the property very convenient.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rajashri

Travelled with family
Liked: Cleanliness, room comfort
We loved our two night stay in Sonder apartment in Madrid. Located in the Centro it was absolutely close by to most of the places we wanted to visit. Would highly recommend the places
Stayed 2 nights in Jan 2025

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness

Caution - photos do not show real state of room

I recently stayed at Sonder Santa Ana in Madrid, and it was one of the most disappointing experiences I’ve ever had. The photos on their website (which influenced my decision to book) show a new, modern, clean, property, but the reality could not have been more different. The room was outdated, poorly maintained and dirty. Upon arrival, I discovered hairs in the bathroom, and when I requested housekeeping to address the issue, the response was apathetic. Adding to the frustration, I attempted to cancel my entire three-night stay due to their blatant misrepresentation of the property, but the staff refused to refund the first night and only agreed to cancel the remaining two nights. I was left with no choice but to endure one night due to their inflexibility. To make matters worse, at night, people congregated and smoked outside the main entrance, filling the property with the smell of cigarettes that made its way into my room. The most egregious issue, however, is the blatant misrepresentation of the property. The images on their website bear no resemblance to the actual state of the rooms (see attached photos). This is not just unethical—it is outright deceptive. I strongly urge anyone considering staying at this property—or with Sonder in general—to think twice. My experience reveals a company that utilises doctored images, slick apps, and flashy marketing to mis-sell. Customers deserve not to be deceived. This was my first and last Sonder experience!
Stayed 3 nights in Dec 2024

10/10 Excellent

oc

Stayed 4 nights in Dec 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place we simple love it
Stayed 6 nights in Nov 2024

10/10 Excellent

Kanya, San Francisco

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Jenna

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Very Loud

Good location and size but very loud. Club under the hotel goes to 4:30 AM and sound insulation was poor overall. Always a bad sign when they have free earplugs next to your bed.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This was an excellent experience. The unit was very comfortable and conveniently located, instructions to gain entry were clear and easy to follow, and the stay was a delight. I would highly recommend Sonder.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vanessa

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was just perfect. Would recommend it to anyone planning a stay in Madrid. We had an issue with the entry code, but received immediate attention by phone, and even revived a visit by David (assistant) who was very helpful and gave us amazing dinning recommendations near by. Definitely will stay there again!
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Orcun

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, easy access, great communication. The studio was exceptional in every way except odd design flaw in the bathroom. The wash basin was partially over the WC. Otherwise. Quite superior to other stays in Madrid and Europe in general.I would definetly return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved loved loved the location. Central to everything. Glad I got a courtyard room as this is in a very busy area in Madrid
Stayed 3 nights in Oct 2024

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is close by
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2024

10/10 Excellent

Cindy Su Ping

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location but noisy clubs around so good luck and try to get a higher floor!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely apartment, clean entrance, small lift, very close to SOL centre. A night club is across from the apartment and can be noisy at busy periods. Closed windows helps.
Stayed 7 nights in Sep 2024

10/10 Excellent

Felipe

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Sep 2024

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities
Overall ok
Stayed 7 nights in May 2024

10/10 Excellent

Rebeca

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and spacious space. Very close to anything you might need and walking distance from many monuments. Can be a bit noisy at night, but I was provided with ear plugs. Would definitely stay again.
Stayed 9 nights in Aug 2024

10/10 Excellent

Parker

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and a beautiful property!!!!
Stayed 2 nights in Aug 2024