Hubby and I spent 4 nights in this great hotel for our 30th anniversary. We arrived early on check in day and the room was not ready. They gave suggestions on having a bite to eat and held our luggage for us. Upon our return, we were ecstatic to find out they upgraded our room! Such a great surprise! I'm sorry I didn't get the names of the ladies that assisted us at check in, but they were fantastic and the upgrade was so appreciated. Margarita was extremely helpful and so very sweet at the front desk. We returned from our celebratory dinner to find a bottle of Prosecco in our room, Above and beyond! Their breakfast buffet is terrific. Salami, procucitto and many cheese options. All the yummy bakery treats, yogurts, waffels, eggs, tomatoes, fresh fruit, fresh juices, espresso and assorted coffees. Everyone from front desk to breakfast attendants to cleaning people, were all so nice and helpful! When you get off the ferry, walk ALL the way down the main street (that follows the water), Splendid Hotel is the very last hotel, with a great extended balcony in front, about a 15 minute walk. We Would HIGHLY recommend this hotel!!