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5th time in the hotel Amazing Breakfast and staff

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I spent one night at the Hilton and chose that Hilton because it was close to the cruise port where I was joining a ship the next day. The hotel arranged a driver to collect me from the airport who was exceptional. My luggage was lost and the flight was late and he waited for me and was absolutely charming. The staff at check in were so polite, kind and personable. There wasn’t a single member of staff who did not greet me every time I saw them. The hotel is spotless. I was told by one member of staff it was an old hotel but my room was beautiful and big. I recently stayed in a 4 star hotel in london which was a third of the size and four times the price. As I had no luggage I was pleased to see the Crabtree and Evelyn products. I asked the advice of where to go shopping and the front desk sorted an uber for me. I had a lovely meal in the evening and the breakfast was good with lots of variety. To be honest I travel all the time and it was great to feel completely safe as a solo traveller and to be in a really spotless environment. Sadly as I had no luggage I couldn’t use the gym or pool. The other Hilton is near the amazing Mall I visited but I wanted to be near the cruise terminal and could literally see my ship from my window. The staff make the hotel and are a credit to the Hilton brand.

The hotel has an amazing vintage architecture. The building is amazing however it needs a some tlc. The reception ladies are great, they made me feel welcomed specially that it was my first time in Durban. The security guards was really good, very welcoming as well. I had a wonderful stay at the hotel with a nice sea view and it's very quiet, you get to relax.Just wish they could just could take case of the building outside, it really need some work.

They don't read check out instructions when booking with other websites. My check out is 10 am but they wanted me to leave the room at 9 am. Cockroaches were all over our apartment.

My stay was amazing. The front desk ladies were very friendly. The place is very secure. The security guards are very friendly and they make sure on our safety even cars the security guards Make sure that they are safe.