6/10 Okay
Esther
8 Nov 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice place to stay -but be cautious of parties
I wanted to like it - but for me it was just okay. We were only looking for a bed to stay in overnight during a weekend visit to York, and so expectations were not high anyway. We were warned ahead of time by the management that they had an event that evening -so was not surprised to find no one able to help us check in. It took 3 attempts at finding someone able to do so - and about 30 minutes of waiting. Not a great experience for us when we had been driving all day and were tired.They were incredibly shortstaffed for having an event -and had appeared to have no one available at the front desk for other guests. Maybe next time hire some college kids to come help out while the party is going on. At least an extra hand or two. Also had no parking available either -as the party guests all had taken every space. We parked "illegally" for a few hours at our own risk until some of the guests had left. Otherwise, the place was a very basic room with a separate toilet/shower room, bed was very small for a double, and we had a hard night's sleep due to being cramped. Next day, breakfast was wonderful (included in the price of the room) and definitely made up for the inconvenient last evening. Excellent food and service in the morning! I did appreciate that. I recommend making sure there is no party going on if staying there - Unless you're part of the party of course! I did appreciate the headsup from management - but I didn't realize it was going to be an issue til we came.
Esther
Stayed 1 night in Nov 2024