Very comfortable beds. Room very clean. Very good breakfast selection with spacious seating area. Close to Picadilly Station and walkable to see the sights. However, we booked this hotel for a short getaway during a hot time, because it says it has air conditioning. Although thermostat set at 19 as directed by staff, room never got below 23 and the system shuts off throughout the day/night and does not cycle back on, so the room heats up. We had to get up throughoutvthe night to turn thevsystem back on each time the room heated up. After our 2nd sleepless night, we reported it to front desk staff who said they'd check it that day and bring us a fan. He explained the air con is centrally controlled (so why have thermostat in room then?). We returned late that night to find the staff did not follow through, the room was very warm, and we had to go back down to front desk to ask for a fan. We reported again the next morning to a different staff who said his colleague must have forgot. Then he said since we were checking out that day, they'd check the air con after we checked out. There was no offer to compensate for our discomfort and no explanationother than "my colleague must have forgot". While customer service was polite throughout the stay, this seemingly lack of regard for guest comfort and lack of follow through was disappointing.