A mixed bag - some staff extremely helpful, others dreadful. Paid in advance, arrived early so understandably couldn’t check in. Items in luggage damaged by staff but stated not their responsibility. Gave us the wrong room, eventually got it changed but took forever. Room ok, beds on castors so unstable. Breakfast a shambles, nowhere near enough staff - I felt sorry for those working, completely overwhelmed. Finally, overcharged for my stay. I was promised a refund and a revised bill on checkout. Nothing received-formal complaint raised & disputed via credit card company.