6/10 Okay
Michael
Travelled with partner
29 Sept 2024
Disliked: Staff & service, amenities
Suite was nice. Dining was terrible.Ordered steak and was over done. Over priced.
Breakfast was even worse. Biscuit and gravy was just bad. Biscuits were hockey pucks. Rocks. Pancakes were dry and tough.
Desk manager was just as bad. Long story
I made reservations for a room with king bed and view over parking. I called back a week before trip and was told we had a reservation but no room. I explained we did have room and what room it was. Well the reservation person never reserved a room. So after some work we were offered a suite for same price.
Also we thought we were offered a free dinner for the both of us. We drove from CA to hotel but got there later than we were expecting. So moved our dinner to the next evening. This led to thinking we were going to have it free for both. We received the bill for dinner and noticed that we were charged 27.00 something. Service people (waitresses were all talking and couldn't get their attention so we Left figuring the 27 would be changed to our room as they had my Visa card number. We went to bed and about an hour later there was a loud banging on the door. I answered it and found manager with a security guard there and accusing us of skipping out on our bill. I explained it to him and he told me no just I got a free meal and they wanted the 27.00. I paid him and went back to bed.
I had a visa on account and even if they could not do it that way and needed me to pay you don't bang on door with security.
What if I hadn't called?
Michael
Stayed 5 nights in Sep 2024