All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 489 out of 1002 reviews" "
10 - Excellent
489
Rating 8 - Good. 192 out of 1002 reviews" "
8 - Good
192
Rating 6 - Okay. 161 out of 1002 reviews" "
6 - Okay
161
Rating 4 - Poor. 77 out of 1002 reviews" "
4 - Poor
77
Rating 2 - Terrible. 83 out of 1002 reviews" "
2 - Terrible
83
8.0/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
4/10 Poor
Moises
25 Sept 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was really dirty mold i. The shower and sink
Moises
Stayed 1 night in Sep 2024
10/10 Excellent
Mike
24 Sept 2024
Liked: Cleanliness
Mike
Stayed 1 night in Sep 2024
10/10 Excellent
Skye
Travelled with family
23 Sept 2024
Amazing location on Penns landing, comfortable bedding, amazing river and water city views. Will definitely stay here again during my next trip. Lots to do around the area and near South street
Rooms are very dated and need to be upgraded. Especially the bathrooms. Amenities like coffee machines, lack of microwaves, room phone not working were not in line with a 4 star status. Staff were very detached and rude. Very poor customer service overall. Will never recommend a stay.
Nice location. Front desk staff not friendly at all major attitude for no reason. room was ok pool was closed for no reason at all so my kids were not happy and neither was I. Definitely wouldn’t recommend.
Even though it is a Hilton Hotel, the brand has suffered from the diversificarion of its name. In the 60’s and 70’s staying at a Hilton was synonymous of Luxury and Service. Well not anymore, now you need to stay at a Waldorf to obtain what it was the Hilton of old days. There is no room service anymore. I stayed with my family for 3 nights and the front desk never could delivered two xtra towels that I requested. They have done away with the toaletry. It used to be Hilton the Neutregena now it is a jar of the lowest quality. Even though, the building itself it’s of Amazing architecture you can tell the years has pass. Carpet is old, paint is rough. Anyways overall the Hilton is not the Hilton anymore or at least not at this location.
Manuel
Stayed 3 nights in Aug 2024
4/10 Poor
EUGENE
2 Sept 2024
EUGENE
Stayed 2 nights in Aug 2024
2/10 Terrible
Lynth, Syracuse
2 Sept 2024
Water pressure was low and toilet didn't flush unless you hold the handle down and the iron didn't work plus some outlets didn't work
Lynth
Stayed 1 night in Aug 2024
6/10 Okay
Jamie
Travelled with family
1 Sept 2024
Liked: Cleanliness, staff & service
The room was fine, but our neighbor was vaping or smoking weed all night. There was a concert blaring right at the hotel that went on until ten at night. We were on the 16th floor and it was extremely loud. Probably not the best place for families.
I have stayed at the Hilton Philadelphia at Penn's Landing multiple times in the past and was overall satisfied. However on this recent wknd stay, there was no maid to make the bed after the first night & no fresh towels were put in our bathroom after the first night as well. I would still stay there again.