Mixed Experience: Excellent Staff Offset by Major Facility and Noise Issues
Overall Rating: 3/5 (Neutral, reflecting balance between staff service and facility failures)
Room & Comfort
Noise/Soundproofing:
The most significant drawback of our stay was the lack of adequate soundproofing in the room. Noise from both the hallway and adjacent rooms was clearly audible, making it difficult to rest. This level of ambient noise suggests rooms were not sufficiently insulated, and we were also highly conscious that our own activities and conversations were likely disturbing our neighbors.
Amenities & Facilities
Pool Facility (Major Issue):
We selected this hotel specifically for the promise of a heated pool advertised on the property's website. We were extremely disappointed to find the pool facility was non-operational during our stay. This was a significant letdown, particularly for our children, for whom the pool was a major factor in choosing the accommodation. This amenity was either broken or misrepresented, which negatively impacted the overall stay experience.
Dining & Service
Breakfast Quality:
The provided breakfast was average in quality and variety, meeting basic expectations without standing out.
Staff Service (Highlight):
The kitchen and dining staff were the absolute highlight of our stay. They were exceptionally friendly, attentive, and proactive in providing service. Their warm demeanor and professionalism were greatly