I booked a last minute one night stay in Monterey. Booked a one king, one pull out sofa bed for my husband and daughters. Upon entering our room, we were given a room that was already occupied. We entered the room and the people that was already in the room screamed. We apologized and left downstairs. We had quite a few duffle bags and personal items so it was frustrating. How embarrassing for us and scary for the other people as well. Upon getting to the front desk, the lady up front already knew about it because the other people already called to complain. Got a new key and went back up to get situated in our room. Had about 1 hour left before the pool closed, so I took my daughters to go swimming. The clerk at the front desk said there’s towels so we didn’t bring any. Come to find out after getting to the pool, that there was none. Had to walk back to the front desk and get towels. When it was time to set up the sofa bed for my daughters, I had to call to get pillows and extra sheets/blankets. There was also not enough towels, and I had to call again for towels. My reservation did say 4 people , why would they not put enough sheets/blankets/towels/pillows in the room? Besides all that was mention, the room was clean and bed was comfortable. Breakfast was fully stocked and everything was delicious