Unfortunately, we had a terrible stay at this hotel. While the space is beautiful and well kept, the service was awful. Specifically, Ali was very, very rude during our stay. We were ambilant of his behavior during the stay, however, we were pushed past our limit when we were locked out of the hotel on our final night without another way to get in (they don't give you a key). After ringing the doorbell, we were left for 20-minutes standing late at night in a dark alley (where the hotel is located) with no answer. We had no choice but to walked back down the dark alley to the main street and asked a vendor to call the hotel. After two unsuccessful phone calls, Ali answered that he was at the hotel. Instead of apologizing for the inconvenience once we were safely back, he said he was in the lounge and could not hear the doorbell. He insinuated the situation was our fault and again said we could not expect him to hear us. If he had only apologized, we would have been upset but understood. I expected much better service from an establishment that purports to be a four-star property.