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Rock Island Inn & Suites Marshalltown

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rock Island Inn & Suites Marshalltown

Front of property
Indoor pool
37-inch LCD TV with cable channels, TV
Reception
Fridge, microwave, coffee/tea maker

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
3303 S Center St, Marshalltown, IA, 50158
  • Marshalltown Community College
    9 min walk
  • American Legion Memorial Golf Course
    3 min drive
  • Fisher Community Center Art Gallery
    4 min drive
  • Marshalltown, IA (MIW-Marshalltown Municipal)
    13 min drive

Room options

View all photos for Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Hot Tub

Standard Room, 1 Queen Bed, Non Smoking, Hot Tub

Standard Room, 1 Queen Bed, Non Smoking, Hot Tub

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Hot Tub

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Non Smoking, Hot Tub

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, Non Smoking, Refrigerator & Microwave

Executive Room, 1 Bedroom, Non Smoking, Refrigerator & Microwave

Executive Room, 1 Bedroom, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed OR 1 Large Twin Sofa Bed

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About the area

Marshalltown

With a stay at Rock Island Inn & Suites Marshalltown in Marshalltown, you'll be within a 5-minute drive of Marshalltown Community College and American Legion Memorial Golf Course. .This hotel is 2.5 mi (4 km) from Fisher Community Center Art Gallery and 2.8 mi (4.5 km) from Marshalltown Softball Complex.

What's nearby

  • Marshalltown Community College - 9 min walk - 0.8 km
  • American Legion Memorial Golf Course - 3 min drive - 3.7 km
  • Fisher Community Center Art Gallery - 4 min drive - 4.0 km
  • Big Treehouse - 4 min drive - 6.0 km
  • Marshalltown Speedway - 5 min drive - 4.6 km

Getting around

  • Des Moines International Airport (DSM) - 64 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Casey's General Store - ‬6 min drive
  • ‪Culver's - ‬3 min walk
  • ‪Burger King - ‬14 min walk
  • ‪Dairy Queen - ‬20 min walk

About this property

Rock Island Inn & Suites Marshalltown

Hotel with free breakfast, a quick walk to Marshalltown Community College
Rock Island Inn & Suites Marshalltown offers 106 air-conditioned accommodations with safes and complimentary newspapers. Refrigerators, microwaves, and coffee/tea makers are provided.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. 37-inch LCD televisions come with premium cable channels. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 106 air-conditioned rooms featuring refrigerators and LCD televisions. Cable television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Enjoy Mexican cuisine at Mojito Mexican Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary full breakfast is served daily from 6 AM to 9 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6 AM and 9 AM.
Mojito Mexican Restaurant - This restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6 AM–9 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Mojito Mexican Restaurant

Things to do

  • Billiards/pool table
  • Fitness centre
  • Indoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 37-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 20 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per day

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western Regency Inn
Best Western Regency Inn Marshalltown
Best Western Regency Marshalltown
Best Western Marshalltown
BEST WESTERN Regency Inn Marshalltown, Iowa
Marshalltown Best Western
Best Western Regency Inn
Rock & Suites Marshalltown
Rock Island Inn & Suites Marshalltown Hotel
Rock Island Inn & Suites Marshalltown Marshalltown
Rock Island Inn & Suites Marshalltown Hotel Marshalltown

Rock Island Inn & Suites Marshalltown Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 134 out of 422 reviews" "
Rating 8 - Good. 141 out of 422 reviews" "
Rating 6 - Okay. 80 out of 422 reviews" "
Rating 4 - Poor. 41 out of 422 reviews" "
Rating 2 - Terrible. 26 out of 422 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Bev

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Again
The hotel AC didn't seem to be working in the lobby or hallways. My room was extremely hot when I arrived, the AC had been turned off. The phone system was not working, I had to walk to the front desk to ask a question, my room was not close. The TV was not working, I called the front desk, the phone finally worked, and was told that maintenance would be there shortly. Half an hour later and after another phone call the front desk associate came down and tried to fix it, then said she was waiting for someone to show up, after another phone call no one was available. I'd wait util the next day. The next day more incorrect information, no one was coming even though I had been told the previous night people had been called. About 3pm she suggested I could move into another room. At that point I was just beyond pissed. I hadn't showered or eaten. I didn't want to move my stuff, I jst wanted to take a shower and have a meal.. I had stayed at this hotel previously and had a great experience, it had been sold since I was there last. I will not stay here again.
Stayed 2 nights in Jul 2024

4/10 Poor

Jesse

Stayed 1 night in Jul 2024

6/10 Okay

Katrina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderful. The room was very clean. Even though the pool was full, heated, and it looked like nothing was wrong with it (there were no signs or anything posted), the staff told me that it was closed for maintenance. A couple minutes after I was told that, about 200 men came out of one of the conference rooms. I think they closed the pool because they had an over-booking of rooms and didn't want the hassle. We couldn't get our TV to work, we finally figured out that someone unplugged the TV and the cable. So we ended up spending an hour letting all the channels memorize on the TV so we could use it, the remote control wouldn't work and we ended up changing the channels on the TV every time by getting up and hitting buttons on the cable box. 🙄
Stayed 2 nights in Jul 2024

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, price was decent for a last minute booking. Shower could of been cleaner but it was a Good time
Stayed 2 nights in Jul 2024

6/10 Okay

Sherri

Travelled with family
Disliked: Property conditions & facilities
So many Hispanics camping out here. Hover around laundry area not speaking a word of English, felt very il uncomfortable they were talking about us. 2 rooms rented, only got 1 complimentary bag, issues checking in. Desk attendant not sure room was ready for us to check in. Come to find out no one had stayed in either room. Might want to better manage your overnight guest list! Could use some outside work. We had cracks in our ceiling and near the window. For someone night staying in the room the night prior, should not have seen hair in shower, gross!
Stayed 1 night in Jul 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was polite and answered our questions. It was quiet. There are minimal amenities. You will need to ask for anything extra. The refreshments in the lobby were not attended to. One towel per person. But I’m sure if you asked for more they would give you some. The breakfast had several choices. This area also had minimal supplies and was not attended to. For the price, I was disappointed.
Stayed 2 nights in Jun 2024

8/10 Good

Sondra

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Shirley, Isanti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was decent. Room was clean and everything worked. Front desk checkin was pretty quick gentleman at desk was friendly. Bed was a little harder than I like and the pillows were small. But, they gave you four pillows per bed and overall I was there to sleep.
Stayed 3 nights in Jun 2024

8/10 Good

Cody, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out great. Nice pool
Stayed 2 nights in Jun 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room was very clean. Very impressed with service. I'd stay again and recommend others to stay
Stayed 3 nights in Jun 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room 203
Very clean and quiet. Toilet in room 203 is very slow to flush.
Stayed 1 night in Jun 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newer ownership. Rooms nicely updated and clean. Some hallways and wood areas definitely show age. Well stocked breakfast area.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant on site
Stayed 2 nights in May 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, room comfort
Good basic hotel
Friendly front desk, great service, in a basic hotel. Nice-sized, clean room. Breakfast was okay, plenty to choose from. Hotel really needs a refresh/update - dated and worn-looking. Smokers in the hallway meant smoke drifting into our room, which was just smelling to begin with. But great service and a clean room keep us coming back.
Stayed 2 nights in Jun 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
bathroom needed attention. sink did not drain properly and toilet did not flush properly. Rest of room was great, comfortable bed and pillows.
Stayed 1 night in May 2024

2/10 Terrible

Jaime

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight while driving through Iowa, room was clean and staff were friendly. The bed was harder than preferred but everything else was good for the price.
Stayed 1 night in May 2024

10/10 Excellent

Aimee

Stayed 1 night in May 2024

10/10 Excellent

Renee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

veronica

Disliked: Cleanliness, property conditions & facilities
Property Still under construction/ remodeling and no elevators in the building. Must carry heavy luggage through stairs
Stayed 4 nights in May 2024

10/10 Excellent

Tom

Travelled with family
Stayed 1 night in May 2024

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was very helpful and pleasant. Requested non-smoking room , but the room was not marked as such. You could tell because of the lingering odor in the room. Otherwise I would recommend this hotel to others.
Stayed 1 night in May 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable hotel
The rooms were clean and there was a nice breakfast. The pool did break during our stay, but that was not the fault of the hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Angela

Travelled with family
Clean. Staff was very nice.
Stayed 1 night in Apr 2024

6/10 Okay

Ronnie, Clarion

Travelled with family
Someone puked in the pool right away and was closed for the night but they offered us to swim at another hotel which was great
Stayed 1 night in Apr 2024