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Hotel Riu Emerald Bay - All Inclusive

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Aerial view
Lobby
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Pool
  • Spa

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Witches Beach
    9 min walk
  • Mazagua Aquatic Park
    10 min walk
  • Restaurante Bamboo del Hotel Riu
    1 min walk
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    33 min drive

Room options

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (U)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (U)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Sea View (L)

  • Sea view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Duplex (Room | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | U)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (C)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Sea View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Sea View (M)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Duplex (Room | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | C)

  • 37 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 31 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (C)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior | C)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Sea View (M)

Flat-screen TV

Suite, Jetted Tub, Sea View (M)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Flat-screen TV

Suite, Jetted Tub, Ocean View (C)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 31 sq m
  • Sea view
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (C)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, M)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (M)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, Garden View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, Garden View (M)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Duplex (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (L)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Superior Room (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room (M)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms, Garden View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms, Garden View (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (C)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (B2C-US)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, L)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (B2C-US)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, U)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (U)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (B2C-US)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (B2C-US)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (U)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (B2C-US)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Sea View (M)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • 30 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (B2C-CAN)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior | B2C-CAN)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (B2C-CAN)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | B2C-CAN)

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room (B2C-CAN)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CAN)

Flat-screen TV

Suite, Jetted Tub, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (U)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Sea View (L)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (U)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (M)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Mazatlán

With a stay at Hotel Riu Emerald Bay - All Inclusive in Mazatlán (Cerritos), you'll be within a 15-minute drive of Cerritos Beach and The Mazatlan Malecón. .This all-inclusive property is 10.6 mi (17 km) from Olas Altas Beach and 10.7 mi (17.2 km) from Plaza Machado.

What's nearby

  • Witches Beach - 9 min walk
  • Mazagua Aquatic Park - 10 min walk
  • Marina Mazatlan Golf Course - 4 min drive
  • Mazatlan International Center - 8 min drive
  • Cerritos Beach - 10 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min drive
  • ‪The Bistro - ‬15 min walk
  • ‪Playa Brujas - ‬11 min walk
  • ‪La Cordeliere - ‬5 min drive
  • ‪El Seis Coffee House and Bakery - ‬5 min drive

About this property

Hotel Riu Emerald Bay - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 1028 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and complimentary bottled water.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and a complimentary water park. This Art Deco property also features complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Las Tres Islas, one of the property's 5 restaurants. Wind down with a drink at one of the 7 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Mazatlán? This property has 5167 square feet (480 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Las Tres Islas - This buffet restaurant serves breakfast and dinner.
Bamboo - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Tabasco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Las Gaviotas - This poolside buffet restaurant serves lunch and dinner. Open daily.
Sports Bar - Onsite sports bar. Open 24 hours. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 5 restaurants
  • 2 swim-up bars, 2 poolside bars and 7 bars/lounges
  • Coffee/tea in a common area

Restaurants on site

  • Las Tres Islas
  • Bamboo
  • Tabasco
  • Las Gaviotas
  • Sports Bar

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Bike storage
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free cots/infant beds
  • Free water park access
  • Corner/local shop
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (5167 square feet)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • This property does not have any lifts

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 839 out of 1752 reviews" "
Rating 8 - Good. 412 out of 1752 reviews" "
Rating 6 - Okay. 236 out of 1752 reviews" "
Rating 4 - Poor. 144 out of 1752 reviews" "
Rating 2 - Terrible. 121 out of 1752 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

STEPHANIE

Stayed 5 nights in Aug 2024

10/10 Excellent

ricardo

Travelled with partner
Liked: Amenities
Definitely going to visit again
Stayed 4 nights in Sep 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Nancy Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2024

8/10 Good

Juan

Stayed 7 nights in Aug 2024

10/10 Excellent

Lorena Pizarro

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 5 nights in Sep 2024

6/10 Okay

Benita

Liked: Cleanliness
Stayed 4 nights in Aug 2024

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
En ese hotel no conocen el aire acondicionado, no conocen el servicio al cliente, en mi cuarto no servia el refri estuvo tirando agua toda mi estancia, no servia un foco, nunca sirvio la television, la comida regular , las bebidas regulares. En la alberca del area de ninios hay un banio, pero no dejan entrar a los ninios mojados EN LA ALBERCA. de verdad que la gente esta cuidando esas areas no tiene criterio , esta de malas, no estan para ayudar al huesped estan para hacer su turno laboral haciendo lo menos posible .
Stayed 4 nights in Sep 2024

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No aire acondicionado en los elevadores y pasillos
Stayed 5 nights in Sep 2024

2/10 Terrible

Hilda

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
To start the staff at the reception are very slow and sound like they don’t want to be there. Food had the buffet was cold and very limited, and don’t get me started with the fountain drinks all flat no carbonation. No where in the hotel can you get can or bottle soda, water, or beer everything is given in plastic reusable cups. The only way to get a water bottle is by calling reception and have it delivered to your room. This hotel is far from everything so you have to get taxi’s for everything. I will never stay at any RIU hotel chain again and do not recommend it to anyone. FYI the pools close around 6 pm and they always looked dirty.
Stayed 4 nights in Sep 2024

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustaron mucho las instalaciones pero si tengo que decir que tube mucho problema con las tarjetas para abrir las puertas de mi cuarto se desprogramaban a cada rato y el calor es insoportable en las áreas del hotel en los shows no se pueden disfrutar por la falta de aire acondicionado y los platos creo que también tienen mal olor no están muy limpios, expreso esto con el fin de que mejore porque me gustaría regresar…
Stayed 4 nights in Sep 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solamente necesita más ventilación cuartos. Restaurante
Stayed 4 nights in Sep 2024

10/10 Excellent

Tamoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was awesome
Stayed 7 nights in Sep 2024

10/10 Excellent

LUIS, New castle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay will be coming back soon the only thing is they need to improve on night activities like the ones in Cancun or Punta Cana other than that everything is perfect
Stayed 7 nights in Aug 2024

8/10 Good

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Servers provided a phenomenal service.
Stayed 6 nights in Aug 2024

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Music inside and out by the beach
Stayed 5 nights in Sep 2024

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No aire acondicionado en los pacillos y restaurantes no ac en elevador
Stayed 5 nights in Sep 2024

2/10 Terrible

America Barraza, longmont

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pésimo servicio super caliente las habitaciones no sirven los aires, elevadores un desastre sin aire tampoco Horrible todo
Stayed 7 nights in Aug 2024

2/10 Terrible

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No aire acondicionado, nos quedamos atrapados en el elevador comida no sabor mala comida
Stayed 5 nights in Sep 2024

10/10 Excellent

HETAL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and Amazing staff members. Very Friendly and helpful. we are fully vegetarian and they helped by making Vegetarian food for us… Great and very friendly environment. Wish there were more activities options but overall
Stayed 4 nights in Sep 2024

4/10 Poor

pedro a

Liked: Cleanliness, amenities
Disliked: Staff & service
al arribar hubo un problema con el nombre de la reservacion y la persona de recepcion se porto grosera y en vez de ayudarme ponia trabas para resolver la situacion, no es posible que me traten de forma tan grosera y despectiva.
Stayed 4 nights in Sep 2024

10/10 Excellent

Dwight

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Aug 2024

10/10 Excellent

Migdalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Maria Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
The elevator take forever to come
Stayed 5 nights in Aug 2024